Customer Service Representative

*EMPLOYEE BENEFITS |
*

Some of GMA’s employee benefits include:

- Leave for all of life’s reasons (Annual, Personal, Community Service, Parental, Long Service Leave)
- Flexible work arrangements
- Generous employee incentive scheme (Bonus)
- Superannuation above statutory minimum's for long term employees
- Employee discount program

*VALUES AND BEHAVIOURS |
*

At GMA we are committed to fulfilling our purpose by always adhering to our values of Teamwork, Care, Trust, Excellence, Determination and Entrepreneurship in our everyday work and behaviours:

- _Teamwork: _Work collaboratively and support one another to achieve great outcomes. Seek what is best for GMA, our customers and our colleagues rather than just ourselves.
- _Care: _Show respect and concern for each other and ourselves. Ensure we do the right thing and we do it well. go the extra mile to ensure we all reach our goals.
- _Trust: _Be open and honest. Share information openly and proactively, follow through on commitments.
- _Excellence: _Set high standards and hold ourselves, and each other accountable for achieving them. Focus on great results. Make the right choices, even if no one is looking.
- _Determination: _Never give up
- _Entrepreneurship: _We look for opportunities to innovate and grow.

GMA Promotional Video

*Do you want to work for:
*
- a true market leader in a modern office in the heart of the Perth CBD?
- a growing global business with a family feel?
- an employer offering a competitive package with benefits such as a bonus scheme, gym membership and a retail discount program?

**Who we are**:
GMA Garnet Group (GMA) is the trusted global leader in industrial garnet. For over 35 years, we have been providing the highest quality garnet to the waterjet cutting and protective coating industries. We offer secure garnet supplies, expert advice and a complete range of premium abrasive products for improved, fast and effective results.

**The Role**:
Reporting to the Customer Service Manager the Customer Service Representative is primarily responsible for the handling of sales enquiries, sales orders and administration of sales within the APAC business, as well as prospects within APAC and communicating opportunities and market information to the business.
Based at our corporate headquarters in the Perth CBD, the role of the Customer Service Representative will include but not limited to;
- Accurate entry and processing of customer enquiries and orders, and communication of orders to depots, warehouses and logistics.
- Invoicing, sending of monthly debtor statements and follow up of late payments for debtors
- Maintenance & balancing stock sheets for storage depots and consignment stock areas to ensure stocks are up to date.
- Forecasting sales pipeline for depots for re-stocking
- Maintenance of pricing in accounting systems and with customers
- Management of freight pricing for local deliveries
- Participation in new customer prospecting to uncover their needs and potential

**EXPERIENCE AND QUALIFICATIONS |**
- Proficient computer literacy skills across the Microsoft Office Suite (especially Word and Excel) with demonstrated experience picking up new systems and processes quickly and efficiently
- Good communication and interpersonal skills
- Positive attitude
- Be able to work as part of a team
- Customer service focus
- Well-developed time management and organisational skills with the ability to multi-task

**Desirable**:

- Sales experience helpful but not essential
- Accounting or bookkeeping experience desirable
- Experience in using SAP and Customer Relationship Management Systems (NetSuite, Salesforce etc.) preferred.