Sales Account Manager

2 weeks ago

Sydney, Australia Respect Full time

Are you an experienced Sales Account Manager looking for a fast paced, flexible and exciting role working within a leading not-for-profit organisation?

**Who are we?**

Respect is a rapidly growing, not for profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and NSW. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

**_ We are seeking an experienced Sales Account Manager for our Home Care business _**_based in Sydney and Tasmania._**

You may be based in Tasmania or Sydney and looking for a flexible working from home role.

The Sales Account Manager will be responsible for providing exceptional customer service, providing advice about Respect's home care services, and supporting customers and their families to make informed and timely decisions regarding their care needs.

Reporting to the Sales Manager, the Sales Account Manager will form part of the Home Care team, with the following duties:

- Receiving inbound telephone calls
- Responding to online enquiries
- Using excellent communication skills to assist customers and educate on products and services
- Offer thorough information and education on products and services to potential clients
- Convert leads through building rapport with clients from their initial contact
- Understanding and ability to calculate financial arrangements associated with clients
- Providing thorough client aftercare

Respect is a rapidly growing, not for profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and NSW. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

**Requirements**:
**What you can bring to the role**:

- Experience in a results driven customer service environment
- Knowledge of CRM systems, in particular HubSpot
- Experience using Microsoft products, i.e Word, Excel for data input
- Previous Home Care experience is advantageous but not essential
- An understanding of the Aged Care system and Home Care guidelines would be highly advantageous but not essential
- Ability to work independently, whilst understanding accountabilities and the importance of consultation
- Ability to manage competing demands and priorities
- Excellent communication skills and the ability to converse with a diverse range of people
- Ability to demonstrate empathy and compassion
- Understanding of sales principles and ability to deliver an excellent customer experience
- A natural interest and ability in building strong and trusting relationships with people
- The ability to confidently manage client relationships and general day-to-day enquiries
- Great attention to detail in handling business development leads.

**Benefits**

**What we can offer you**:

- Competitive salary and entitlements.
- Pay incentives including not-for-profit salary packaging.
- Meaningful work in a purpose-driven organisation.
- Long-term employment in a recession-proof sector.
- A healthy and positive workplace culture.
- Learning, development, and growth opportunities.

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