Performance Specialist

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Performance Specialist, reporting to the Field Operations Performance Manager, where you will be responsible for analysing the performance of the Internal Workforce who perform activation and assurance work on NBN’'s mixed technology networks (HFC, FTTP, FTTN, FTTB, FTTC).

A bit about your role

As the Performance Specialist the role will focus on internal workforce daily, weekly, monthly task level data to understand and discern opportunities for improvement in service delivery to NBN customers.

The Performance Specialist is part of a small team typically located in NBN’s regional offices.

You’ll be a member of a collaborative team, where you will contribute to, positively support and be part of a high-performance team culture to successfully deliver on the nbn and team purpose, strategy, and stakeholder engagement initiatives.

A bit about you

To be successful in this role, you will have to undertake data analysis to identify performance trends and insights to assist the leadership team to achieve better service outcomes for NBN customers.

This role will also require contribution to operational governance at a regional level.

Moreover, you will promote and drive compliance to NBN processes Identify and drive operational improvements to achieve Operational Excellence within the region.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine).
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time