Specialist Care Lead

5 days ago

Adelaide, South Australia Randstad - Contact Centre Full time $100,000 - $120,000 per year

Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator with experience in managing high-risk and complex vulnerable customer cases?

Randstad is seeking multiple specialist care lead consultants to join an established team with a vibrant national client right in the heart of Adelaide CBD

Key Responsibilities:

  • Serve as the point person for crisis intervention, confidently employing de-escalation techniques and following critical protocols when handling customers expressing self-harm tendencies, ensuring they are safely and quickly connected with professional help.
  • Actively handle and investigate complex complaints received internally or externally in a timely manner, ensuring resolutions meet business and customer needs.
  • Liaise with key internal and external stakeholders to manage and coordinate complex cases.
  • Apply exceptional written and verbal communication skills to quickly understand, articulate, and resolve the most intricate customer issues with precision and clarity.
  • Use strong case investigation, influencing and resolution skills to negotiate with customers to overcome concerns to drive customer satisfaction and retention.

Skills and Experience Required:

  • Demonstrable experience in managing high-risk and complex vulnerable customer cases within a professional setting.
  • Resilience and Composure: A proven ability to work under pressure and efficiently manage competing, complex priorities without sacrificing quality or service standards.
  • Empathy and Communication: The ability to couple technical clarity with a genuine degree of empathy, ensuring customers feel heard and valued, even when distressed.
  • A tech-savvy approach to problem-solving and case management.
  • A trusted and collaborative team member focused on building positive internal relationships.

What we offer:

  • Competitive salary package $99, % super
  • 10% annual bonus scheme
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • Comprehensive training and the opportunity to build a lasting career.

Consider before applying:

This is a 24/7 contact centre that operates on a rotational roster based on the below shift times:

  • 8:00am-4:00pm
  • 10:00am-6:00pm
  • 12:00pm-8:00pm
  • 3:00pm -11:00pm
  • 11:00pm-7:00am

Rosters are released 8 weeks in advanced and require full availability across the rotation.

This position will begin as all in office however hybrid arrangements may become available.

Successful applicants will be required to complete a national police check & financial check. Due to a short turn around period, please ensure you have access to 100 points of ID & relevant working rights before applying.

Apply now or send any enquiries to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

  • Clinical Lead

    5 hours ago

    Adelaide, South Australia Orion Care Full time $90,000 - $120,000 per year

    Join the Orion Care teamAbout UsOrion Care started in 2020 and has grown successfully over the last four years, now providing high-quality, in-home services to people living in 40 homes around Adelaide, and rapidly expanding into regional areas of South Australia and into Victoria.Orion Care's vision is to create inclusive and sustainable local communities...

  • Registered Nurses for Aged Care Contracts in SA

    5 hours ago

    Adelaide, South Australia Lead Group Healthcare Full time $90,000 - $120,000 per year

    Excellent agency ratesASAP starts for local staffShort-term and long-term contracts available AND temp-to-perm opportunitiesWorking with us Lead Group is seeking passionate and experienced Registered Nurses for multiple Aged Care Contract opportunities in Regional SA When working with us, you will be supported 24/7 by our dedicated team, while being given...

  • Medical Receptionist

    6 hours ago

    Adelaide, South Australia Specialist Anaesthetic Services Full time $50,000 - $70,000 per year

    Part-Time Medical Receptionist – Friendly, Supportive Team | King William RdLocation: King William Road, AdelaideType: Part-Time (with potential for additional hours to cover leave)Free Onsite Parking | Beautiful Modern Office near cafés and shops | Growth OpportunityAbout UsSpecialist Anaesthetic Services is a leading provider of anaesthesia services in...

  • Community Care Worker

    6 hours ago

    Adelaide, South Australia St Louis Aged Care Full time $104,000 - $130,878 per year

    About St. Louis:St Louis Care is a proud, family-owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values of respect, dignity, fairness, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Let our...

  • Care Manager

    5 hours ago

    Adelaide, South Australia Bupa Aged Care Australia Full time $80,000 - $120,000 per year

    Join Bupa Aged Care and be at the heart of it in WoodvilleCome and work with Woodville's new General Manager, Lisa Atkins — voted People Leader of the Year 2024This is a fantastic opportunity to learn, grow, and be part of an inspiring team under her leadership.As Australia's largest regional aged care and dementia provider, we're proud to be part of...

  • Customer Support Manager

    3 hours ago

    Adelaide, South Australia Infinite Care Full time $60,000 - $80,000 per year

    The RoleWe have an exciting and fast paced opportunity to join the Infinite Operational team in the role of Rostering & Staffing Specialist. This Full-time site-based position reports directly to our Facility Manager and is integral to all staffing at our stunning [Facility Name and Link] The key purpose of this role will be to lead, communicate and manage...

  • Customer CARe Advisor

    3 hours ago

    Adelaide, South Australia CARe Automotive Group Full time $60,000 - $80,000 per year

    About Us:CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the...

  • NDIS Senior Admin Specialist

    2 weeks ago

    Adelaide, South Australia Crystel Care Full time $60,000 - $90,000 per year

    About the roleAs the Senior Admin Officer at Crystel Care, you will play a crucial role in ensuring the smooth operation of our organisation. This full-time position is responsible for overseeing all administrative functions and providing high-quality support to our NDIS clients and team.What you'll be doingManaging the day-to-day administrative duties...

  • Marketing Specialist

    4 hours ago

    Adelaide, South Australia BalaBala Laser Clinic Full time $60,000 - $80,000 per year

    Company Overview:BalaBala Laser Clinic is a leading provider of advanced laser and skin treatments, committed to helping clients achieve their personal aesthetic goals through safe, effective, and innovative solutions. Our clinic specializes in laser hair removal, skin rejuvenation, acne treatment, and other personalized skincare services. We pride ourselves...

  • Continence Specialist

    6 days ago

    Adelaide, South Australia Amplar Health Full time $90,000 - $120,000 per year

    Your career in healthcare made personalAt Medibank we've recently unified our health services under one brand - Amplar Health.Core to the Amplar Health strategy is substantial growth in our hospital substitution, hospital avoidance and clinical home care delivery. We are an ambitious organisation with the vision of becoming Australia's leading Hospital in...