Product Manager Existing Customer and Portfolio

**The opportunity**
The purpose of this role is ensure the Bank’s mortgage product offerings and services are meeting the Bank’s existing customers needs to ensure customer satisfaction and retention. This role will ensure appropriate retention strategies are in place and that the Bank is retaining home loan customers at an appropriate return on capital.

The role will also be instrumental in implementing the Bank’s Customer Value Proposition (CVP), ensuring Home Lending is operating within it’s key target markets and setting key metrics for measuring how the Bank is performing against targets. It will also help to design data-driven marketing strategies and solutions for existing customer base and implement customer lifecycle interactions.

**How you will make an impact**
- Work with Data and Reporting and Finance to ensure appropriate measurement of profitability of existing customers is in place
- Ensure Retention team pricing tool reflects appropriate return on capital for use in discounting existing customers
- Work with retention team to deliver Proactive Retention Strategy (in particular Elula) and to drive improvements in Reactive Retention offers and strategy
- Work with other areas to assess appropriateness of products, policies, processes and promotion against defined key target markets
- Work with Data and Reporting Team, Credit Risk Team, Customer Analytics and Marketing to create datasets and campaigns to retain customers
- Understand customer/broker segments and behaviours; collaborate with Customer Analytics team to utilise various trigger points for retention and top up offers
- Represent the Product Team in any projects, initiatives, campaigns and technology improvements related to Existing Customers and Portfolio
- Drive the next phase of retention of customers rolling off from Fixed Rate and Interest Only repayment terms to their next loan lifecycle stage
- Analyse existing portfolio and engage with other Product Manager New business to optimise business to be acquired

**What you will bring to the role**
- 4-5 years experience in Financial Services/Banking
- Mortgage Product Management in a Bank, ADI or specialist banking service provider
- Business report writing
- Tertiary qualification

**Is this your dream job?**

**Working for AMP**
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

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