Internal Communications and Engagement Manager

Posted: 12/06/2025

Closing Date: 25/06/2025

**Job Type**: Permanent - Full Time

Location: Canberra

Job Category: Marketing

**An exciting managerial opportunity to shape and execute CSC's internal communications and engagement strategy in a dynamic blended role in Canberra.**

**About the role**

The Communications and Engagement Manager leads the development and delivery of innovative, high-impact communication strategies that strengthen employee engagement connecting our employees to CSC’s vision, values and organisational priorities. Working across the business, the role ensures communications are clear, inclusive, and aligned to audience needs. The manager builds strong relationships to support change and engagement through targeted messaging, storytelling, and campaigns. Using data and insights to inform strategy, this role delivers communication and engagement projects end-to-end, driving continuous improvement and championing new, innovative ways to connect with employees.
- Deliver effective communication strategies aligned to organisational strategic objectives, using CSC’s communication framework Inform Involve, Improve to ensure messages are purposeful, audience-focused, and continuously improving.
- Effectively prioritise and manage competing communication and engagement demands to ensure timely, high-quality delivery of work.
- Capture, analyse, and report on engagement and communicate data to generate insights, measure impact, and inform strategic decisions for future improvements.
- Lead the delivery of CSC Vision sessions and Leaders Connect sessions in collaboration with business areas, creating meaningful engagement opportunities that connect leaders and employees to our purpose, values, and strategic direction.
- Foster collaboration, and maintain strong working relationships with the People team, business units and senior leaders to support the successful delivery of internal communications and engagement programs.
- Ensure all communication activities, items and deadlines are accounted for via communications schedules, rollout plans and briefing requests and are seamlessly flowed through formalised approval and publishing processes.
- Adherence to in house style guides, communication content is on brand, contemporary, a consistent style and tone of voice and is of the highest quality.
- Stay informed of industry best practices and emerging trends in internal communication and engagement and contribute ideas to enhance communication approaches and tools.

**Desired Skills and Experience**:

- Qualifications in communications, media, journalism, public relations, or a related field (or equivalent experience).
- At least 5 years’ experience developing and delivering internal communication and engagement strategies aligned with organisational goals.
- Strong writing, editing, and storytelling skills, with the ability to adapt messaging for diverse audiences and multiple channels, including digital platforms.
- Proven ability to lead communication and engagement projects from start to finish in complex or changing environments.
- Experience using data to measure impact, gain insights, and drive continuous improvement.
- Excellent stakeholder engagement and relationship-building skills, with the ability to collaborate effectively at all levels.
- A creative and innovative approach, with enthusiasm for adopting new tools and technologies.
- Familiarity with content management systems and design tools such as Adobe Creative Cloud, MS Stream/Clipchamp, MS Planner, Canva, Swift, SLIDO, and Squiz Intranet is desirable.

**In addition to this, we value your unique creativity and authenticity**

**What you’ll get in return**
- The opportunity to join our transformation journey to shape CSC’s learning culture and build capability that drive positive business outcomes
- Work alongside a team of fun and creative professionals in a close-knit and supportive team that prides itself in driving positive business outcomes
- Contribute across the breadth of Learning and Development through exciting transformation projects
- Access to CSC’s unique Core Competency Framework - driving recognition, development and empowerment
- A permanent full-time role which offers hybrid working arrangements

**Why CSC**

We manage 11 government super funds. Over 680,000 Australians trust us to look after $56.7 billion of their retirement savings*.

At CSC, our diverse workforce of talented people **unite** to guide our customers to reach their retirement dreams. Our work makes a real difference to customers’ lives. We are proud to wear the government crest, and proud to serve those who serve our country. Every day we each have the opportunity to contribute and **strive** for excellence, together.

Super is personal, and so is our approach to one another. We are committed to ensure people at CSC **thrive**. We create opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives.
- _CSC i