Claims Coordinator

2 weeks ago

Brisbane, Australia Solera Full time

About the Role:
Main Activities:

- Triage and allocate service requests to our national specialist network.
- Validate scope, including cost check, methodology auditing, and overall job relevance.
- Manage relationships with builders, insurers, insurance assessors, building estimators, and all other relevant stakeholders involved in a building project.
- Meet and exceed internal validation or project management KPI’s, including but not limited to productivity, quality, and accuracy.
- Communicate with our clients to keep them updated on service progress.
- Ensure quality and cost assurance reviews for all building requests.
- Work with the team manager to maintain network performance and capacity.

What You'll Bring:

- 3-5 years of experience and proven abilities in previous Property Claim and/or Construction roles.
- Self-motivation and customer orientation with excellent interpersonal skills.
- Effective time and project management skills.
- Ability to make responsible and effective decisions and communicate efficiently - both written and verbally.
- Capability to meet targets and handle a high-pressure environment.
- Results-driven, striving to meet and exceed our KPI's.
- Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.

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