Claims and Office Administrator

**Introduction**

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**
**Pen Underwriting** is a dynamic customer centric underwriting agency providing outstanding experiences to our brokers and are looking for a dedicated **Claims & Office Administrator**to join our **Claims Operation**team.

Our passion for insurance is evident, drawing upon our collective knowledge and experience we anticipate the needs of our brokers and their clients, creating innovative products and risk solutions across a broad range of insurance classes.Our products, combined with exceptional service, demonstrate our commitment. Building upon a foundation of mutual respect and a desire to add value for the benefit of our brokers' businesses, we inspire loyalty and long-standing relationships with our brokers.

Key Responsibilities include (but not limited to):

- Management of claims inbox
- Coordinating and lodgment of new claims into the relevant platforms
- Assisting with the updating and maintenance of standard operating procedures
- Updating and maintaining claims matrix for in-house administration - including inputs, processes, outputs
- Assisting with the development of templates for communication with brokers, TPA etc
- Involvement with queries and escalations
- Collaborating with Marketing for Insurance events
- Participating in TPA monthly meetings

**Your motivated personality and can-do attitude along with experience in the following are essential for this role**:

- Previous experience in the insurance industry advantageous, however not essential
- Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player
- Positive attitude and eagerness to learn
- Excellent time management skills
- Ability to establish effective working relationships with internal and external stakeholders
- Highly skilled in planning and organising
- High level of attention to detail
- Proficient in Microsoft Word, Excel and Outlook
- Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing._

Pen Underwriting is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability