Case Manager

2 days ago

Adelaide Region SA, Australia HAYS Full time

This is a fantastic opportunity for driven and customer focused individuals to join one of Australia’s Big 4

**Your new company**
This Big 4 Bank has a vision to be one of the world's great service companies - this means helping their people, customers, and communities to prosper and grow. They aim to be leaders in diversity, flexibility and as an equal opportunity employer.

**Your new role**
As a Case Manager in ECM, you will be responsible for direct liaising with customers, Executors, Beneficiaries, Solicitors, Advisers, Insurers, and the Trustee in relation to claims lodged for Total and Permanent Disablement, Salary Continuance Insurance, Permanent Incapacity, Terminal Medical Condition, Financial Hardship, Compassionate Grounds and Deceased Estates. Key Responsibilities
- Liaise with customers regularly and directly, tailoring the method and frequency of communications in response to the customer’s needs and preferences
- Record and monitor case details / progress of claims using the Case Management workflow system, liaising with internal and external parties where appropriate
- Produce quality correspondence to provide accurate and appropriate information and/or instructions to customers

**What you'll need to succeed**
- The ability to deal with multiple stakeholders, internal and external, whilst remaining the one point of contact with our member is paramount for success in the role.
- Team player, professional, high attention to detail, ability to work under pressure, adaptable to change.
- Strong emotional resilience
- Advanced written and verbal communication skills, including the ability to produce sound written external correspondence
- Experience in liaising with Senior stakeholders and 3rd parties

**What you'll get in return**
You will join one big, supportive team - but you will also be doing your bit to reach their vision to become of the world’s greatest service companies. Working with this Big 4 Bank, you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, they are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. You will build your profile internally with stakeholders and be part of the future of a business that has been around for 200 years and whose vision is becoming the world’s best service company. You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive generous benefits and a whole array of customer discounts. Being an integral part of this organisation, you will constantly be challenging the status quo and deliver high quality customer outcomes.

**What you need to do now**

**LHS 297508** #2690533

  • Case Manager

    7 days ago

    Adelaide Region SA, Australia Calvary Community Care Full time

    Adelaide, SA, Australia Permanent Favourite Calvary Community Care Case Manager HCP/CHSP Join one of Australia’s leading health, community and aged care providers Permanent full-time position Excellent salary packaging options available About the role The role is case managing a case load of Home Care Package clients. Maintaining budgets,...

  • Case Manager

    7 days ago

    Adelaide Region SA, Australia Haylo People Full time

    Full time and Part time considered - Excellent company benefits with a permanent role - Hybrid & flexible working model Join a well established, well experienced team who manage an end to end portfolio of their self insured division. The following role suits an experienced case manager who is able to work autonomously **This is a permanent role, which...

  • Case Manager

    1 week ago

    Adelaide Region SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager - SI/Comcare** **The Opportunity** - **Make a positive difference **supporting our customers. - **Competitive salary **+ bonus + benefits + hybrid working - Permanent role with career development prospects. **Your new role** This is an exciting opportunity to join us at QBE...

  • Rehabilitation Case Manager

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    12 month contract opportunity with public sector **Your new company** This agency is responsible for the implementation of major changes with personal disability funding happening across the county. This person centric model will offer individuals with disabilities and their families more choices, more independence, and a better level of control over the...

  • Aps6 Complex Case Manager

    5 days ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage in Multiple APS6 equivalent Complex APS6 Complex Case Manager (Clinical) positions for a 12-month assignment with potential extension in Adelaide SA. Position/Role Team Triage and Connect is the gateway to all supports under...

  • Counsellor/case Manager

    5 days ago

    Adelaide Region SA, Australia Uniting Communities Full time

    **New ROADS** is a growing, dynamic, and supportive team of professionals providing holistic and innovative alcohol and other drug (AOD) services. We provide 1:1 counselling, group work, case management and residential rehabilitation across our service. We are seeking motivated individuals who are keen to join the team and provide the highest standard of...

  • Case Manager 5

    5 days ago

    Adelaide Region SA, Australia Employment Plus AU Full time

    Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia’s largest and most-loved charities, helping...

  • Case Manager Wright Place

    7 days ago

    Adelaide Region SA, Australia Baptist Care SA Full time

    **About us**: Baptist Care SA provides out of home care, disability care, youth education and employment, homelessness, and therapeutic support services. Established in 1913 we have a dedicated staff and volunteers who work tirelessly to help South Australians achieve their full potential. Baptist Care SA is committed to working with the State’s most...

  • Case Manager, Wardli-ana

    3 days ago

    Adelaide Region SA, Australia Baptist Care SA Full time

    **About us** At Baptist Care SA, we find ways to make people's lives better. Baptist Care SA provides out of home care, disability care, youth education and employment, homelessness, and therapeutic support services. We work tirelessly to help South Australians achieve their full potential. Baptist Care SA is committed to working with the State’s most...

  • Tribunal Case Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Tribunal Case Officer - State Government - Adelaide CBD - 8 weeks - National police check required **Your new company** You will be working for a state government department that handles tribunal cases and disputes. This is a great opportunity to join a dynamic and professional team that values integrity, fairness and excellence. **Your new role** As a...