Animal Management Officer

2 days ago

Camberwell, Australia City of Boroondara Full time

Promote safety and compliance in animal management
Enjoy a variety of responsibilities - education, engagement and investigations
$88,674- $95,608 per annum, plus super
Deliver a responsive, efficient and effective Animal Management service where you contribute to upholding our vibrant and safe community through provision of exceptional customer service.
About the role
Reporting to the Team Leader Compliance (Local Laws, Animal Services) the position is responsible for working collaboratively with all levels of employees across Council and liaising with external stakeholders including Victoria Police, Magistrates Court and Council Prosecutors.
Informing and educating the community on issues related to Animal Management in accordance with relevant legislation and Council policy is fundamental to the role. The Animal Management Officer investigates complaints, promotes safety and compliance and enforces the Acts, Regulations and Amenity Local Law. This includes regular dog park patrols and investigations into registration and dog attack matters. An understanding of Local Law and Parking enforcement is also desirable.
Essentially, a customer first mindset is required where an emphasis is placed on superior customer service and providing a prompt and courteous response to all enquiries received and with ongoing case management issues.
Hours are allocated over a 4-week roster and some weekend work is required.
About you
You will have demonstrated experience in customer service positions within a high-pressure environment. Your key attributes include excellent advocacy with the ability to negotiate and resolve problems with empathy and respect.
Physically you will need to be able to walk long distances and handle animals.
Qualification Requirements
Industry recognised course in Animal Management, Enforcement, Local Laws, or similar (or desire to study)
Employment Requirements
Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check
Preferred applicants will be required to hold a current Working with Children Check
For more information about the role, please see the position description position description
If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.
How to Apply
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
S-DNI

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