Student Success Adviser

The Student Life Directorate delivers services and evidence-based programs for current students that aims to contribute to improved health and wellbeing; as well as supporting students to succeed in their higher education studies. The Directorate has three major teams focused on (1) Health and Wellbeing; (2) Students course advice, course progress and success; and (3) Student Transition & Engagement. The Directorate focuses on taking a person-centred approach when engaging with students; collaboration across Schools and Directorates and continuous quality improvement to make a transformational and meaningful impact on students experience at University.
The Student Success team has a pivotal role in providing individual student and centrally coordinated programs to support students and school staff to improve student success. These services are evidence and sector best practice based. Collaboration across all University student service points is a major requirement, as is the implementation of a seamless student experience strategy alongside excellent customer service standards.
The Role
Collaborating with a range of ECU stakeholders, the Student Success Adviser is responsible for providing support to students through the implementation of proactive student success programs and addressing and resolving more complex individual student issues through case management. The Student Success Adviser will identify student support needs and develop action plans to enable students to reach their full potential and experience positive outcomes in their ECU studies. You will be familiar with the issues that impact on successful transition and academic success for various student cohorts.
If you are a proven performer and are looking to join a dynamic team with a wide range of service delivery, check the position description to see if you are the person we are looking for. This is your chance to make a real difference to people's lives
Key Criteria
A relevant tertiary qualification (e.g. Social Work, Psychology, Education) with subsequent experience OR an equivalent level of frontline support service expertise gained from a combination of experience and training in implementing programs and managing complex support for diverse individuals.
Experience working in the Higher Education sector.
Demonstrated experience in case management of individuals, identifying their support needs, developing relevant action plans and attention to detail in record keeping and associated administrative tasks. Additionally, a work history incorporating event planning, participation and management should also be evidenced.
The ability to investigate, identify and analyse key issues and the associated alternatives, benefits and costs to develop practical solutions. Involves being creative and innovative when developing effective solutions and the ability to manage related risks. Also, an understanding of when a decision needs to be escalated to others and working to try to identify and address potential problems before they arise.
Ability to work cooperatively with others to accomplish joint tasks and common objectives. Involves building positive working relationships with others and avoiding “win-lose” confrontations and a focus on preserving and strengthening the ongoing relationship.
Building rapport and forming positive working relationships with all internal stakeholders as well as external stakeholders/communities
An understanding of contemporary international education issues, experience working with international students and/or experience having lived and studied in other countries would be advantageous.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.
Benefits & Remuneration
The ongoing, full-time contacts attract remuneration of $95,310 to $102,830 pa plus 17% University superannuation contribution.
The fixed term, part-time (0.8 FTE) contract attracts remuneration of $95,310 to $102,830 pa (pro-rata 80%) plus 17% University superannuation contribution.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
For information on the benefits of working at ECU, please visit our Employment Opportunities website.
Contact
Interested applicants are welcome to contact Loretta Dayman, Manager, Student Success on (08) 6304 7143 for more information.
How to Apply
Please upload your resume along with a statement (maximum of 2 pages) addressing the key criteria listed above.
**Closing Date**:
Applications close on Monday 28 July 2025 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL T