Communications Centre Officer

1 week ago

Mount Lawley, Australia Edith Cowan University Full time

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.
Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.
**What you’ll do**:
Deliver exceptional experience in every interaction to our current students and the public.
Provide accurate & relevant information in an efficient manner.
Provide first point enquiry resolution to every interaction.
Meet personal/team qualitative and quantitative targets.
Be a shining example to everyone around you and be an ambassador Edith Cowan University
Key Criteria
Experience working in a Customer Centric Contact Centre
Experience in using multiple enquiry channels (E.g. social media, Chats)
Ability to work in a performance target environment.
Customer Experience mindset
Can-do positive attitude & enthusiasm
Please be advised that the first 4 weeks of employment will require the successful applicant to work full-time hours (37.5 hours per week), even if employed on a part-time basis.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.
Benefits & Remuneration
These positions attract a remuneration of $74,435 to $79,279 per annum (pro-rata part-time) plus 17% superannuation.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
For information on the benefits of working at ECU, please visit our Employment Opportunities website.
Contact
How to Apply
Please upload your resume along with a maximum 1 - 2 pages statement addressing the key criteria above.
**Closing Date**:
Applications close on Wednesday, 7 May at 11.30PM (AWST).
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
LI-DNP

  • Library & Community Resource Centre Officer

    1 week ago

    Mount Barker, Western Australia Shire of Plantagenet Full time $43,500 - $73,000 per year

    The Shire of Plantagenet's Library and Community Resource Centre Officer role is about community, connection and creating a welcoming space for all. Our Library / CRC is a vibrant community hub and we're looking for an Officer who loves frontline customer service and wants to be part of something meaningful.About the RoleYou'll be one of the first faces...

  • Customer Liaison Centre Officer

    1 day ago

    Mt Lawley, Western Australia Ear Science Institute Australia Full time

    About us:Lions Hearing Clinics is part of Ear Science Institute Australia, a world-renowned medical research institute dedicated to improving the lives of people with ear and hearing disorders.We are currently seeking a proactive and professional Customer Liaison Centre Officer to join our vibrant team in Mount Lawley.Available Opportunities:1 x Permanent,...

  • Administration Officer

    2 days ago

    Mount Lawley, Australia Edith Cowan University Full time

    Edith Cowan University (ECU) is a large multi-campus institution located in Western Australia (WA) with a strong reputation for excellence in teaching, research and state-of-the-art facilities. Our focus on teaching and research is inspired by engagement and partnerships with those in the many communities in which we serve. ECU is guided by strong values...

  • Inclusive Employability Officer

    2 weeks ago

    Mount Lawley, Australia Edith Cowan University Full time

    Edith Cowan University (ECU) is a large multi-campus institution located in Western Australia (WA) with a strong reputation for excellence in teaching, research and state-of-the-art facilities. ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of...

  • Future Student Officer

    2 weeks ago

    Mount Lawley, Australia Edith Cowan University Full time

    The Business, Growth and Development directorate is responsible for coordinating and implementing the business growth strategy for ECU. With input from Schools and Service Centres, this directorate provides the University with insight-driven understanding of the needs, behaviours and values that influence the decisions of future students. These insights are...

  • Future Student Officer

    2 weeks ago

    Mount Lawley, Australia Edith Cowan University Full time

    The Business, Growth and Development directorate is responsible for coordinating and implementing the business growth strategy for ECU. With input from Schools and Service Centres, this directorate provides the University with insight-driven understanding of the needs, behaviours and values that influence the decisions of future students. These insights are...

  • Credentialing Officer

    2 weeks ago

    Mount Lawley, Australia St John of God Health Care Full time

    Your Role You will be providing credentialing services for visiting medical officers including accreditation, re-accreditation and scope of practice. You maintain up to date data and information for each visiting medical officer in online and hard copy systems The Position - Undertake comprehensive administrative processes for...

  • Administration Officer

    2 days ago

    Mount Lawley, Australia Juniper Full time

    **About Juniper** At Juniper, we are proud to be one of Western Australia’s leading aged care providers, delivering individualized care that keeps our customers connected to the people, passions, and places they’ve always cherished. Across the state, we’re dedicated to offering exceptional care, accommodation, and support services for older Western...

  • Postdoctoral Research Fellow

    1 week ago

    Mount Lawley, Australia Edith Cowan University Full time

    $75,193 to $125,043 (ALEV A-B) 3.5 Years Fixed Term, Full-time, Mount Lawley Campus Postdoctoral Research Fellow - Academic Level A/B ARC Centre of Excellence for the Digital Child (ECU node) School of Arts and Humanities (SAH)-based $75,193 to $100,797 (ALEVA) or $105,832 to $125,043 (ALEVB) Plus 17% Super Mount Lawley Campus Full-time, 3.5 Years...

  • Dental Front Office Coordinator

    3 days ago

    Mount Lawley, Australia Dentique Dental Spa Full time

    A fantastic opportunity for a bright, motivated, Front Office Coordinator with some DA experience, who feels they have the right attributes for this rewarding position. **Position**: Dental Front Office Coordinators-Full/Part Time Positions Dental Front Office Coordinators-Full/Part Time Positions **You need to be/have**: - A long term view and be...