Student Adviser

4 days ago

Mount Lawley, Australia Edith Cowan University Full time

$74,435 To $79,279 pa (Hew 4) (pro rata for part-time)
Full-time and part-time, Fixed-term and Ongoing, Mount Lawley and Joondalup campus (City campus from 2026)
STUDENT ADVISER
$74,435 TO $79,279 PA (HEW 4) PRO RATA FOR PART-TIME
FULL-TIME AND PART-TIME
ONGOING AND FIXED TERM
MOUNT LAWLEY AND JOONDALUP CAMPUSES & CITY CAMPUS from 2026
TALENT POOL OPPORTUNITY
We are seeking to establish a Metro Campus recruitment pool that will service, Mount Lawley, Joondalup and from 2026, our new ECU City Campus. Applicants must have capacity to work from all metro campuses as required. This recruitment pool is for the position of Student Adviser from which permanent, fixed-term, full-time, part-time, or casual appointments may be made where opportunities arise in the next six (6) months.
KEY CAPABILITIES
A strong customer focus and experience in providing customer support and enquiry services;
Knowledge of student administrative processes, support services and student systems;
Continuous improvement approach to the workplace; and
Problem solving and decision-making skills
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.
THE ROLE
Within Student Life, the Student Hub is responsible for providing quality and timely advice to students who attend in person and have general and course advice enquiries. The Hub team also responds to escalated Tier 3 digital enquiries and provides support to Schools for relevant administrative processes related to the academic program and the needs of students.
Reporting to the Coordinator, Student Hub this role is responsible for effectively providing a broad range of customer focused, student advice to all ECU students and school support operations. The Student Adviser also acts as an escalation point for the Student Hub front of house team for the more complex student enquiries and would have a broad knowledge of student administrative processes, courses, and support services.
BENEFITS & REMUNERATION
These positions attract remuneration of $74,435 to $79,279 pa pro rata for part-time plus university superannuation contribution.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
CONTACT
Interested applicants are welcome to call James Spurgeon on +61 8 6304 9806 for more information.
HOW TO APPLY
NEXT STEPS
CLOSING DATE
Applications close on Sunday 06 October 2024 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
LI-DNP
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