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Ict Logistics/helpdesk Support Officer

3 weeks ago

Melbourne, Australia The Business Agility Group Full time

**About the job ICT Logistics/Helpdesk Support Officer**:

- ** The requisite skills and experiences defined below,**
- **Have Australian Citizenship to be able to obtain Baseline Security clearance; and**
- **At least 5 year's relevant local working experience.**

**Requirements**:
The Client is looking for an ICT Logistics/Helpdesk Support Officer who will work as an extension of the Provisioning and Support Team, supporting the administration of matters relating to the management and support of IT equipment and services within the IT Infrastructure Section.

**Key capabilities for the role**:

- Analyse business requests and use sound judgment to identify solutions to meet business requirements.
- Install, configure, test and troubleshoot IT hardware and software.
- Resolve issues related to usability, customisation and connectivity.
- Receive, check and process purchase requests and verify incoming and outgoing goods against records.
- Create and maintain records with a strict degree of accuracy.
- Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.
- Communicate effectively and professionally.
- Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.
- Perform additional duties or assume responsibility of functions as directed from time to time.
- The volume of duties significantly increases during electoral events, and there may be a requirement to work outside of standard business hours during an electoral period.

**Skillset required for the role**:
**Essential -**
- Knowledge of, and experience working with and supporting IT systems, services and processes.
- Ability to coordinate simple procurements of standard services or "commercial-off-the-shelf" (COTS) items where routines, methods and procedures are well established.
- Ability to coordinate the packaging, shipping, collection, auditing, and tracking of goods and assets.
- Ability to conduct simple logístical functions such as: contribute to logístical planning, stocking and disposal operations.
- A high level of attention to detail.
- Knowledge and experience in successfully completing allocated tasks and delivering quality results.
- Proven ability to communicate effectively whilst liaising with stakeholders and assisting to resolve issues across a geographically dispersed network.
- Ability to conduct analysis and research and report on findings with the ability to contribute new ideas and identify opportunities for business efficiency improvement.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

**Desirable -**
- Knowledge of, and experience working within logistics systems and processes.
- Knowledge of, and experience working within an ITIL environment.

**Note.**
- 
- This is a Melbourne VIC, based role and **no remote working option** is available.
- A competitive hourly rate based on skills, experience and fit to the role is on offer.
- You must be Politically neutral for this role.
- Must have a valid full Australian Drivers License.
- Already having Federal Government Baseline Security Clearance is a distinct advantage and if not, you must at least be an Australian Citizen to obtain it for the role.