Graduate Ict Support Analyst

**Beca**

**Be involved. Be heard. Belong.**

**Graduate ICT Support Analyst - Helpdesk** - Melbourne**

Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific region. Our team of over 4300, is diverse enough to bring a wide range of perspectives and expertise to every client and challenge, creating resourceful, smart solutions from our collective experience and insights.

‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose - to make everyday better. With our four values - partnership, tenacity, enjoyment and care - sitting at the heart of everything we do, reflecting the way we work every day with each other and our clients.

At Beca we make everyday better for our clients, our people and our community and your involvement makes it possible. Our size and agility mean you’re not just on the fringes; you’re making a visible difference, partnering to develop and deliver solutions from the ground up.

At Beca, being on-site and in the office means you’ll see your designs come to life, collaborate with experienced engineers, and learn through real-world challenges. It’s where you’ll build connections, grow faster with hands-on mentoring, and work together on projects that shape our communities.

**The opportunity**

The Beca ICT team plays a critical role in delivering technology solutions and support services to the Beca business. The team works collaboratively across our global centers in the planning and delivery of an IT support network that maintains a progressive and technologically agile culture.

Key role elements will include:

- Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues
- Being familiar with Office 365, Windows server, active directory, SCCM, security, file and directory permissions, adding/deleting users, etc.
- Working with senior staff to perform administrative and maintenance tasks for the corporation’s network/domain
- Providing effective and efficient Information and Communication Technologies (ICT) support to all Beca users.

**About you**

This position will liaise with and support a diverse business with a large range of differing requirements so your ability to communicate to a large audience and anticipate needs will be very important. The following skills will be required for the role:

- Must be able to communicate in writing and orally with precision and clarity, and adjust for intended audience's varying levels of understanding and background
- Understand and demonstrate the importance of excellent customer service
- Excellent problem solving skills
- A passion for Information Technology and have general IT knowledge gained through education or experience
- Strong organisational skills with good attention to detail
- Be self-motivated and ability in punctuality, time management, presentation and administration

**Our Graduate Development Programme**

For over fifteen years, we have been growing our graduate's potential; we are committed to creating an environment where our people thrive and feel like they belong. Our career development philosophy is simple; you own your career We have everything set up so you can drive your success within a positive and supportive culture.

We believe the best place to learn is on the job, so you can expect to work on projects for our clients right from the start. You'll get ongoing support from experienced mentors, development opportunities, support towards professional memberships, as well as a yearly graduate conference and access to an established and active graduate social community.

There really is no better place to kick-start your career and start making everyday better in our communities.

**What will I get involved in as a graduate?**

**Thought leadership**

We've got over 2,500 technical gurus, so you'll get the chance to be mentored and work alongside some of the best in the industry.

**Beca legacy**

Put your stamp on Australia and beyond. Be part of a company that is responsible for award-winning projects across the globe. What is essential to your success, is your proactive attitude, flexibility and futurist thinking. At Beca we aim to attract and develop talented professionals who are committed to adding a fresh perspective for our growing client list.
- Beca prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. Our commitment to encouraging balance in each aspect of your life includes opportunities for flexible working arrangements_