Workplace Manager Qld/sa/wa

**Work type**: Permanent Full time
**Location**: QLD- Brisbane inner, SA- Adelaide inner, WA- Perth inner

**About the role**:
NAB Group Property manage and protect the Bank’s investment in over 400 retail branches, 30 business banking centres and 11 commercial buildings.

The primary function of the Workplace Manager is to lead, coach and develop the onsite Workplace Teams in each of our corporate buildings in Brisbane, Adelaide and Perth; in delivering excellent customer and colleague experience through activities that influence the Workplace. This role will drive the performance and leadership of our customer facing, on-site teams in each location.

**Key responsibilities include**:

- Assist with the strategic delivery of operational requirements with a thorough understanding of colleague needs and expectations. A key aspect of this role is to ensure strong relationships are built and sustained with senior stakeholders across the organisation.
- Ensure the end-to-end delivery of Workplace support services across all client sites resulting in the consistency of an exceptional workplace experience for all colleagues.
- Leadership of 12 direct reports, ensuring that all site-based Workplace Leads, Team Leaders, and Guest Services Associates are delivering all services and activities with the highest level of detail and to the highest standards. As a key ‘escalation’ person for Workplace Leads, you will ensure that any service issues or requests are resolved effectively and quickly.
- This role has overall accountability for the delivery of workplace services within a designated region (Brisbane/Adelaide/Perth). This includes oversight of all activities, continuous service improvement and team leadership.

Reporting to the national Head of Workplace Services, this role is responsible for managing our Regional Teams in Brisbane, Adelaide and Perth to deliver exceptional customer service and experience in our corporate buildings. This includes:

- Delivering NAB’s commercial property customer experience and engagement plan,
- Partnering with key stakeholders within our buildings to deliver exceptional front of house services,
- Ensuring consistency of service across our national commercial portfolio, and
- Leading, coaching and developing our on-site teams.

The purpose of this role is to design and manage front-of-house services in relation to the following:

- Executive and Board Services
- Front of House Concierge Services
- Events and Hospitality Management
- Visitor Management
- On-site Support Services
- Catering, Kitchen and Utility Services
- Carparking, End of Trip Facilities and Mail Services

**A career that gives you more**
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper

**What you will bring**:
To be successful in the role you will have extensive experience delivering best in class customer experiences through the management of large customer-facing teams in corporate, hotel and/or events environments.

Further to this you will have the following skills/capabilities:

- 10+yrs experience in Customer Service/ Hospitality / Workplace Services
- 5+yrs experience in leading, developing and coaching small to medium teams
- Demonstrated stakeholder management experience
- Exposure to Facilities Management services preferred
- Strong client focus and customer experience mindset essential
- Attention to Detail
- Planning & Organisation
- Time Management
- Financial Acumen
- Strong communication skills
- Business Writing
- Risk & Compliance Management
- Systems & Data Management
- Minimum Certificate III in Hospitality highly regarded

If you have the skills and drive that we are looking for, we would love to hear from you.

By joining the team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of what we do. One based on trust and respect and where our differences are celebrated. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits

**_ **Please note unsolicited CVs from agencies will not be accepted**_