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Marketing & Cx Manager

2 weeks ago

Hunter Valley, Australia WesTrac Full time

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

**The Opportunity**

WesTrac is seeking an engaging leader to join our team as a Marketing and Customer Experience Manager. With the option to be based from Newcastle or Perth, this role is responsible for supporting the development and managing the execution of WesTrac’s marketing and customer experience strategy as well as providing leadership to a dynamic team of both internal and external creatives.

Your ability to drive increased lead generation and conversion rates and executing initiatives designed to increase customer loyalty and improve the customer experience will be integral to your success in this influential role.

In addition to strategic level execution and brand management, the Marketing and CX Manager will oversee the management of events and donations programs and plays a lead role in helping WesTrac define and articulate the value of its products and services to the wider market.

**Skills & Experience**

The successful applicant will have a diverse background of experience with a creative, collaborative, and passionate work ethic. In addition, you possess the following relevant skills:

- Tertiary qualifications in Business/Marketing/Communications or relevant field with relevant experience post completion
- Demonstrated experience at leading and managing change and engagement at portfolio level
- Demonstrated ability to manage, lead and supervise a high performing team
- Ability to negotiate and influence stakeholders to achieve positive outcomes
- The ability to effectively resolve issues and identify continuous improvement initiatives
- Demonstrated understanding of the creative thought process
- Proficiency in the MS office suite including Outlook, Word, Excel and PowerPoint
- Proven ability to support and guide successful marketing strategies and improve customer experience

**Why WesTrac**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Flexible Working Arrangements
- Income protection covering you 24/7
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- On-boarding and welcome day art our head office in Newcastle
- Employment Assistance Program (EAP) - This is available for you and your family
- Fitness Passport for you and your family
- Discounted health insurance
- 12 weeks paid parental leave
- Discounted Cat Tools and merchandise

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028 referencing job number 883681.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._