Nab Home Loans Consultant

4 days ago


Melbourne City Centre, Australia HAYS Full time

Do you want to learn more about Home Loans? Join NAB Lending Services space - $32.69/hr+super.

**Your new company**
Join a diverse and inclusive workplace where learning is a daily part of the job NAB Lending Services space is looking for the next superstars to join the Broker Response Team.

**Your new role**
- Taking inbound calls from Brokers related to all Home Loan Applications value chain
- Delivering superior customer experience by ensuring all information are correct and up-to-date
- Working with first point resolution for customers in line with the operating procedure
- Adhering to process and procedures, while identifying potential risks and escalating it to the People Leaders

This is a 6-months contract position with opportunities to go permanent or extension. You will be paid $32.69/hr+super, working on rotating rosters across Monday to Friday, between 8 AM - 6 PM.

**What you'll need to succeed**
- Previous call centre or Financial Services experience is beneficial
- Previous customer service experience in retail or hospitality
- Strong resilience, problem-solving and proactivity
- Outstanding verbal and written communications
- Willingness to learn and grow

**What you'll get in return**
This is a fantastic opportunity to learn more about the end-to-end processes of Home Loans.

You’ll enjoy extensive training and development, along with:

- Working in NABs stylish Docklands office, conveniently situated behind Southern Cross station
- Joining a collaborative team with no big push on the numbers, as long as you have a growth mindset and first point resolution for the customers
- Access to NABs employee benefits Staff Club with fabulous rewards and discounts

**What you need to do now**

**LHS 297508** #2762690



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