Case Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Claims Officer - CTP Insurance- Parramatta or Newcastle based- Multiple Permanent, Full Time roles available

The Opportunity

At QBE, we’re growing—and we want you to grow with us. This is your chance to make a meaningful impact by supporting individuals on their recovery journey after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team, you’ll play a vital role in helping people get back on track.

We’re seeking passionate and driven claims professionals ready to take the next step in their career and thrive in a supportive, purpose-driven environment.

Your New Role

As a Claims Officer in our Common Law team, you’ll be central to delivering a compassionate customer experience—supporting injured individuals through their recovery while building trusted relationships with all stakeholders. You’ll guide eligible claimants through the common law compensation process for motor vehicle accidents, helping them seek damages for economic and non-economic loss, while ensuring all criteria are met and documentation is completed within the required timeframe.

You will:
- Deliver compassionate, high-quality customer service that truly makes a difference.- Navigate complex and rewarding challenges to grow your expertise.- Guide customers through each step of their recovery journey.- Thrive in a fast-paced, collaborative, and dynamic work environment.- Manage end-to-end claims with the support and mentorship of experienced leaders.

About You

You’re someone who genuinely cares about making a difference—delivering informed, empathetic, and customer-focused support with patience and professionalism.

You’ll bring:
- Experience in insurance claims or allied health (highly regarded).- A strong customer-first mindset and a genuine desire to help others.- Resilience and composure to support people during vulnerable moments.- Confidence in decision-making and ownership of outcomes.- Excellent active listening skills and the ability to guide customers with clarity and care.- Solid computer literacy and adaptability to new systems and technologies.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

Rewards & Recognition:
We value our employee’s experience with us and are proud to have been recognised for the following awards:- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates- Family Friendly Workplace accredited employer since 2021

Benefits:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Life Leave, supporting the life events we all experience, leaving your annual leave for rest- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- Voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums- A range of discounts on insurance products, car hire, hotels, goods and services

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Ser