Case Manager

**Case Manager**:
NSW - Parramatta Workers Compensation Full Time**Utlise your customer service experience to help injured workers**
- **Flexible working arrangements - work from home 2 days a week**Competitive salary + 10.5% superannuation + RDOs + other benefits**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

**National Self Insurance** is an arm of EML that caters to employer’s who are self insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

NSI currently have a national offering for our employer partners, and have offices in Brisbane, Parramatta, Melbourne, Adelaide and Perth.

We now have an opportunity available for an experienced **Case Manager** and as part of our diverse team based in **Parramatta,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this Case Manager role is to pro-actively and effectively manage claims, including disability management aspects of a caseload of claims within the legislation or policy and keep compliance requirements up to date.

**YOUR RESPONSIBILITIES**
- Service-orientated approach that is focused on early intervention and the interests of workers and employers
- Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs

**ABOUT YOU**
- Demonstrated experience in worker’s compensation claims management
- Workers Compensation experience (highly desirable)
- An empathetic, resilient, and motivational approach to provide customer centric support;
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Positive attitude and a willingness to learn
- Strong stakeholder engagement and management
- Experience and/or education in the field of physiotherapy, occupational therapy, exercise physiology, chiropractic, etc.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super