Case Manager

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 75768

**Case Manager**

**Location - Parramatta**

**Employment type - 1 x Ongoing full-time role and 1 x Temporary full-time role up to 12 months**

**Salary -**$113,574.00 pa - $125,720.00 pa, plus employer's contribution to superannuation and annual leave loading**

**Are you passionate about delivering evidence-based outcomes and making a meaningful impact in the justice system? We're looking for a detail-oriented and motivated Case Manager to support the management of historic child abuse civil claims related to Youth Justice.**

**Your role**

This role is within the Conduct and Professional Standards (CaPS) team and will work closely with Legal Officers and Youth Justice to ensure that civil claims of child abuse made against Youth Justice are thoroughly and sensitively investigated.

As a key contributor, you will help build capability within CaPS by consulting with Legal Officers at key stages of each claim and providing a comprehensive assessment of matters relating to current employees.

**What you’ll do**

**The Case Manager’s day-to-day duties and responsibilities include**:

- Obtaining records and conducting forensic analysis of allegations made in historic child abuse civil claims (Youth Justice), including gathering and reviewing information and records, and identifying opportunities for process improvement.
- Preparing detailed case summaries and factual reports to support legal officers managing civil claims.
- Collecting, recording, and maintaining accurate case information to support assessments, advice provided by external legal providers, information sharing, and reporting.
- Reviewing and contributing to the development and implementation of internal procedures related to the factual investigation of child abuse claims against Youth Justice. Managing changes to procedures and/or policies that address systemic issues and emerging themes.

You will be joining a small, dynamic, and supportive team that values collaboration and professional growth. We foster a culture of open communication, mutual respect, and a shared commitment to achieving evidence-based outcomes.

**What we’re looking for**
- Demonstrated experience in managing civil litigation matters, with a strong understanding of case management principles and relevant procedural rules.
- Excellent organisational skills and the ability to manage competing deadlines across a diverse caseload.
- Strong written and verbal communication skills, along with the ability to build and maintain positive working relationships both within the team and with external stakeholders.

**Download the**role description.**

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1**

Can you give an example of an investigation or complex project you managed, the biggest challenge you faced, and how you overcame it to achieve the outcome?

**Targeted Question 2**

Describe a time where you were given a difficult request/task with little to no direction as to how it was to be completed but were expected to deliver results. What did you do to ensure the task was completed and what was the final outcome?

**Applications close**Sunday, 3 August 2025 at 11:59 pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment