Case Manager

2 days ago

Parramatta, New South Wales, Australia Hays | Policy & Strategy Full time $60,260 - $150,000 per year

Your New Company

This organisation is responsible for providing a wide range of services to the citizens of Australia. It oversees various projects that work to improve the lives of those living with disabilities. Well-known for its positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level

Your New Role

You will be responsible for:

  • Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
  • Undertaking end to end case management activities, with appropriate line manager input and oversight.
  • Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
  • Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
  • Obtaining necessary information and advice for the effective resolution of ART matters.
  • Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the ART.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priority and risk matters, including risks that impact the participant, Scheme sustainability and the NDIA.
  • Preparing and building participant plans to reflect funded support.

What You'll Need to Succeed

The successful application will also demonstrate skills in:

  • Demonstrated ability to think critically and make informed decisions in an efficient manner
  • Highly developed stakeholder engagement skills and the ability to partner with internal and external stakeholders.
  • Strong analytical skills and ability to engage in complex problem-solving and issue management.
  • Highly developed written and verbal communication skills, including the writing of executive briefs
  • Demonstrated ability to work well within teams to meet tight tribunal deadlines.
  • Ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities

Logistics

  • 12-month contract with possibility of extension or permanency
  • Hybrid working and flexible working arrangements
  • Hourly rate of $60.26 per hour + super
  • Available in Parramatta, Richmond, Geelong, Brisbane or Deakin

What You'll Get in Return

Through Hays, this role offers you an hourly rate of $ super, an opportunity to progress your career with this Federal Government Agency and:

  • Office Location / Hybrid Working Arrangement
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment

What You Need To Do Now

If you're interested in this role, click apply now or forward an up-to-date copy of your CV to Please include a short summary of your suitability for the role.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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