Customer Service and Data Entry Officer

4 days ago

South Melbourne, Australia Sharp & Carter Full time

A variety of Customer Service and Data Entry duties
- Work with pioneering brands that are redefining the security industry
- Permanent Monday to Friday role with a team focused environment

**About the role**

We are looking for experienced Customer Service Representatives to join our clients close-knit & supportive team. Based in South Melbourne you will have an interesting variety of Data Entry, Administrational and Customer focused duties while working in the security technology industry. you will be working closely with other departments for a company that cares about growth and career progression

**Responsibilities**

***
This role will be varied in nature whereby you will focus on providing optimal customer support. Your duties will include but not be limited to;
- General administrative duties as required
- Answer incoming phone calls promptly and efficiently
- Logging of Service Jobs, comments, follow ups and orders
- Communicate and coordinate with other departments for order completion
- Direct requests and unresolved issues to the designated resource/department
- Reach and maintain Key Performance Indicators
- Performs other duties as assigned when necessary

**Skills & Experience**
- Minim 2 years customer service experience
- Effective verbal and written communication skills
- Intermediate skills across Microsoft Suite
- Meticulous with an eye for detail
- An aptitude for understanding technical information
- Experience within the door hardware industry would be an advantage but training will be provided

**About the client**

Our client is the leader in mechanical security, they continue to drive forward and integrate tomorrow’s electronic solutions in everything they do. their long history of expertise in the commercial industry enables them to have better quality, stronger, and safer products for their residential customers. With years of experience you know you will be walking into job stability.

To apply, please click on the link below. Additionally, please phone Georgia Campbell on 0423 225 867 for a confidential discussion about the role.

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