Customer Service

2 days ago

Melbourne, Australia The Staffing Group Full time

**About Us**

Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

**Our Core Values**

Relationships | Integrity | Innovation | Reliability | Safety

**The Role**

We're recruiting a career-focused individual looking for an opportunity to develop their skills in the fast-paced Transport & Logistics Industry as an **Customer Service** **/ Data Entry Officer**. The successful applicant will be an admin all-rounder, with the ability to be adaptable and dependable within our varied working environment utilising multiple computer systems.

**Duties & Responsibilities**:

- Data Entry accuracy
- POD capture data and retrieval
- Checking and verifying loading plans for accuracy and cross-referencing
- Monitoring urgent / critical freight movements
- Completing scheduled depot reporting
- Create line haul manifests
- Providing a high level of customer service
- Accurate pallet reporting
- Other basic administrative duties

**Experience and Skills**:

- Good communication skills (verbal & written)
- Teamwork skills (effectively working with others)
- Ability to provide customer service support
- Strong administration and learning skills
- Positive attitude, reliable and efficient
- Ability to work autonomously as well as within a team
- High level of accuracy and attention to detail
- Positive mind-set to learning & personal development
- Efficient time management, planning, and organisational skills.
- Problem-solving using resources and teamwork

**Highly regarded, but not essential**:

- Prior Transport Industry and Warehousing experience
- Systems Experience (TS2000, Loscam Online, Chep Portfolio, etc)

FAA Group are an equal opportunity employer that provide the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. We encourage and welcome Aboriginal and Torres Strait Islander peoples as First Nation Australians to apply.

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