Member Specialist

**What makes us, us**

Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.

We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey

There are four key attributes that set us apart:

- **Good people**: We strive to set ourselves apart through the capability, warmth and expertise of our people.
- **Wellbeing experts**: Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
- **Long-term commitment**: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.
- **Driving positive impact**: Everything we do is focused on making a positive difference at a personal, community and societal level.

These pillars are infused with our values of **bold**, **warm** and **honest**

**Our Opportunity**

We have an exciting opportunity to join our Sales & Distribution business within the Australian Unity Private Helth Insurance team. Currently we have opportunities across our specialist teams (lifecycle & overseas visitors), inbound and outbound sales team.

As a Member Specialist, your primary goal is to support the overall growth & retention of the Australian Unity health fund. Your strong customer service ethos, combined with an incredibly supportive environment, will enable you to make recommendations to Australian Unity Private Health Insurance members that suit their needs. Creating genuine connections with our members by building immediate rapport is key, as you will be helping customers buy health insurance products. This role will enable you to connect with our current member base and identify how we create value as a member with Australian Unity.

**What you will do**
- Engage with a range of members through inbound and outbound telephone channels
- Successfully create value for our new and existing members by actively listening and delivering exceptional customer experiences
- Monitor and ensure adherence to relevant compliance and regulatory requirements
- Ensure compliance to Safetrac training requirements incl. OH&S obligations
- Exemplify the Australian Unity Values -** BOLD, WARM & HONEST**

**What we are looking for**
- Strong customer care / customer service / sales experience
- Contact Centre experience will be highly regarded
- Tactical persuasive and objection handling skills
- The drive to learn about the Private Health Insurance industry
- Availability to work a rotating roster between Monday - Friday between the hours of 8:30am or 8pm
- Availability to commence with us on Tuesday 13th June & ability to complete the initial 2 weeks of full-time mandatory training.

**Our Benefits**

You will enjoy a range of great employee benefits and rewards including:

- Competitive Remuneration and variable bonus
- Access to our Fitness passport that allows you to access over 1500 health & wellbeing establishments in one simple membership
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products
- Remote working-from-home position with all hardware provided
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Volunteer leave days yearly

**Our Recruiting Process**

We are looking to conduct screening & shortlisting over the next 2 weeks and will be hosting Assessment Centres Monday 29th & Tuersday 30th May. As mentoned above, following the successful completion of our Assessment Centre we would be looking to have people commence employment with us on Tuesday 13th June where they will attend 2 weeks of full-time paid training.