Member Specialist

2 days ago

Melbourne, Victoria, Australia Weploy Full time $60,000 - $80,000 per year
Benefits
  • Fully remote opportunity (must be located in VIC, NSW, QLD for equipment purposes)
  • Temp to perm starting 10th November
  • $35.15 per hour + 12.5% super
  • Mon-Fri rosters across 8.30am - 8.00pm following training
  • Guaranteed full time hours each week (37.5pw)
Your Next Role:

Join a trusted name in the Insurance industry, known for putting customers first and creating meaningful career paths. As a Member Specialist - Sales Consultant, you'll help customers with their health insurance needs - providing friendly, solution-focused support over the phone.

You'll handle inbound and warm outbound calls, assisting new and potential members with quotes, onboarding, and retention during their first 90 days. It's all about great conversations and genuine care.

What You'll Do:
  • Starting 10th November - interviews happening now
  • Handle inbound and outbound calls to support health insurance sales
  • Outbound calls are to warm leads only – predominantly from prospects who have generated an online quote.
  • Welcome, assist and retain new members within their first 90 days of joining Australian Unity
  • Focus on member satisfaction and retention
  • Get Ready for an Incredible 4 Week Journey Training hours are across Mon-Fri 8.30/ /5pm
Hours:
  • Working FT 37.5 hour each week
  • November training period: 8:30/9am to 4:30/5pm
  • December to February: 8:30am – 6:00pm rotating roster
  • March to April: 8:30am– 8:00pm rotating roster

We're committed to your growth, with a focus on the following KPIs:

  • Sales: 4–5 sales per day
  • Conversion Rate: 53%
  • Call Quality & Compliance: 90% and above
  • Behaviours & Conduct: Includes adherence to schedule and professional standards
What You Need:
  • Experience in sales or customer service (contact centre, retail, hospitality or similar).
  • Confident communicator with strong active listening skills.
  • Familiarity with Salesforce or any CRM systems (training provided).
  • A keen eye for detail and the ability to think critically in customer interactions.
  • A natural conversationalist, with a strong ability to empathise, understand member's needs and provide tailored solutions.
  • Available to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am-8:00pm).
What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members

  • Member Specialist

    2 days ago

    Melbourne, Victoria, Australia Weploy Full time $50,000 - $80,000 per year

    BenefitsFully remote opportunity (must be located in VIC, NSW, QLD for equipment purposes)Temp to perm starting 10th November$35.15 per hour + 12.5% superMon-Fri rosters across 8.30am - 8.00pm following trainingGuaranteed full time hours each week (37.5pw)Your Next Role:Join a trusted name in the Insurance industry, known for putting customers first and...

  • Mental Health Practitioner

    2 weeks ago

    Melbourne, Victoria, Australia Endeavour Hills Specialist School Full time $60,000 - $90,000 per year

    Endeavour Hills Specialist School is a rapidly expanding special education centre who is seeking to employ new Classroom teachers and Education Support employees for 2025 in order to open several new classrooms, enabling us to offer more enrolment positions to students in need.Endeavour Hills Specialist School provides highly individualized programs of...

  • Speech Pathologist

    2 weeks ago

    Melbourne, Victoria, Australia Endeavour Hills Specialist School Full time $90,522 - $106,733 per year

    Speech PathologistEndeavour Hills Specialist SchoolEndeavour HillsMelbourne VICEnjoy 11 weeks of paid leave annually (during school holidays).$90,522 – $106,733 and increasing in line with VGSA 2022Permanent, ongoing position. Full time or part time positions available. Start date negotiable.We are seeking a speech pathologist to join our school's allied...

  • Member Relationship Specialist

    1 week ago

    Melbourne, Victoria, Australia Defence Bank Full time $80,000 - $120,000 per year

    About us.A unique life requires a unique bank.Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.The bank provides financial products and services to the Australian Defence Force and...

  • Category Marketing Specialist

    4 days ago

    Melbourne, Victoria, Australia kmartaustr Full time $80,000 - $120,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...

  • Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Careers Officeworks Full time $45,000 - $65,000 per year

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Team Member

    6 days ago

    Melbourne, Victoria, Australia Careers Officeworks Full time $40,000 - $60,000 per year

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Team Member

    2 days ago

    Melbourne, Victoria, Australia Careers Officeworks Full time $45,000 - $60,000 per year

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Team Member

    2 days ago

    Melbourne, Victoria, Australia Careers Officeworks Full time $45,000 - $60,000 per year

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Ethics & Governance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time $90,000 - $120,000 per year

    About the Role - Ongoing (0.5 EFT)As a member of the Monash Kids Research Unit team at Monash Health, the Ethics & Governance Specialist will have responsibility for the coordination of the submission of research studies undertaken in the Monash Kids Research department to the relevant HREC Department. Will be responsible to coordinate all pre and post...