Collections Officer

**Introduction**

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**

Are you ready to be part of one of the most recognised and established providers of premium funding products? With over 30 years of experience in Australia and 23 years in New Zealand, Elantis Premium Funding offers brokers reliable, personalised, and flexible premium funding solutions. We pride ourselves on fostering a dynamic and empowering work environment focused on building a high-performance culture with superior customer service. At Elantis, our people and culture are at the heart of everything we do, and we are committed to building long-term, mutually rewarding partnerships with our clients.

We are seeking an experienced **Collections Officer** who can balance maintaining collections standards with delivering exceptional customer service.

**Key Responsibilities**:

- Collaborate with insurance brokers to manage the cancellation of funded policies
- Proactively address overdue payments through outbound calls and sending timely arrears notifications
- Handle inbound calls on the Collections Team queue
- Utilise your knowledge of collection processes to make informed decisions for optimal outcomes
- Maintain the debtors ledger in line with policy guidelines and meet monthly KPIs
- Provide outstanding customer service by assisting clients with their queries
- Work closely with the sales team to facilitate the collection of amounts
- Understand Consumer Credit Laws
- Perform other ad-hoc duties as required, including cross-functional collaboration

**What We’re Looking For**
- Keen attention to detail in both written and numeric tasks
- Strong communication and organisational skills
- Proficient in Microsoft Excel/Word and quick to learn new systems
- Commercially astute problem-solving abilities
- Excellent customer service skills—polite, assertive, respectful, and empathetic
- In-depth knowledge of company products and credit processes
- Ability to multitask and work independently
- A collaborative team player who supports and assists colleagues
- Preferred experience in the insurance/financial industry
- Understanding of Consumer Credit Law
- At least 2 years of experience in collections or debt recoveries

**Elantis Benefits - we offer great benefits and career development opportunities**including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Elantis or by an external third party provider.

Elantis is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employee