Team Leader Payments

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

We are seeking a motivated and experienced Team Leader of Payments for our Self-Insurance team. As the Team Leader you will oversee the processing and payment of workers compensation claims, ensuring accuracy and timeliness. In doing this you will lead and supervise a team of Payment/Claims Support Officer, ensuring compliance with workers compensation legislation, policies, and internal procedures.

**Responsibilities and duties**

Team Management & Leadership
- Provide coaching, mentoring, and performance feedback to team members.
- Allocate workloads and manage leave to ensure consistent team coverage.
- Conduct regular team meetings to communicate updates, priorities, and training.
- Identify training needs and support the upskilling of team members.

Quality Assurance & Compliance
- Perform regular audits to ensure payments are accurate and justified.
- Investigate discrepancies or errors in payment processing.
- Implement process improvements to increase efficiency and reduce risk.
- Liaise with internal audit or compliance teams when needed.

Stakeholder Communication
- Collaborate with case managers, insurers, and finance teams to resolve payment issues.
- Communicate effectively with injured workers or legal representatives regarding payment status.
- Act as an escalation point for complex or sensitive payment matters.

Reporting & Analysis
- Generate and review reports on payment volumes, turnaround times, and error rates.
- Provide insights and recommendations to management based on data trends.
- Support budgeting and forecasting related to claims payouts

**Required skills, experience and qualifications**
- Experience in processing workers compensation payments or claims
- Good understanding of workers compensation laws and policies
- Previous experience leading or supervising a team
- Experience working in insurance, government, or a similar regulated industry
- Strong customer service and stakeholder management skills
- Familiarity with claims management or payment systems
- Ability to manage workloads and meet deadlines
- Experience reviewing payment accuracy and resolving issues
- Good attention to detail and problem-solving skills
- Comfortable using Microsoft Excel and other basic software
- Strong communication and documentation skills

**About DXC**

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.