Member Care Specialist

5 days ago

Rozelle, Australia BeenSortd Full time

Every day here at the Australian Payroll Association we work alongside Australian payroll teams. We know the compliance issues that they face. We deliver what they need to produce best practice payroll. We are on a mission to help the payroll industry get things right and make a tangible contribution to employers. **Right now, we're looking for a "member whisperer" to come and join the team in downtown Rozelle and take charge of all things customer satisfaction and success.** **Who are you?** - Switched on - Empathetic - A great multi-tasker - maybe people even call you an 'Energiser Bunny' - Self-confident. Comfortable expressing your opinion and communicating bad news - Sociable, yet you know when it's time to focus on the task at hand - Organised. You love policies, procedures and process - Action-oriented. You love to Get Things Done. - An unbeatable communicator - this is one of your super powers - A reliable go-to person - yet not easily misled - Tech Literate - Happy to use and adopt new technologies, software and systems - You love making clients happy. You're a naturally accommodating person - A natural leader in your space. You take the initiative and can read both the boss's and the clients' minds - Even keeled - you see the world through a balanced (not emotional) perspective If you have experience in the customer success, or customer experience sector, or account management, this would be a huge plus **The gig.** Essentially, you'll be the Vice-President of Surprise and Delight **Why us?** We are a small team that like to have fun. Our clients really love the work we do for them and we rarely have complaints. Our mission is 'Creating confidence in how people are paid' and we deliver this with all our services. Our values include reputation above all else, curious & innovative, collaborative, fanatical commitment to excellence, help first - do the right thing. It is a team of good people with deep expertise doing great work for appreciative customers. We're using the clever beensortd recruitment technology platform to help find the perfect person. They're not a recruitment agency. The platform just helps us be efficient and it'll help you too

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