Customer Service Representative

5 days ago

Rozelle, Australia The Heater Man Full time

The Heater Man and Rozelle Plumbing are a trusted names in plumbing and gas services, committed to delivering high-quality solutions to our clients.

Located in the **Inner West of Sydney **we work with a diverse range of residential and commercial customers across the area, ensuring their plumbing needs are met with expertise and care. We’re looking for an **in-house Customer Service Representative** who understands the value of top-notch service and is passionate about supporting our trades teams

**About The Role**

As a **Customer Service Representative**, you’ll be the first point of contact for our clients, helping them book services. CSRs are the primary customer contact, shaping first impressions, handling inquiries, booking appointments, and conducting follow-ups. Your role is crucial for setting a professional tone and converting inquiries into booked appointments.

**Duties**
- Schedule and coordinate service appointments, ensuring efficient use of technician time and resources.
- Maintain accurate records of client interactions and job details in our CRM.
- Collaborate with our field technicians to resolve issues and provide timely updates to clients

Bring ownership and your expertise to this hands-on role where you will work collaboratively with a team that strives for excellence.

**Experience**:

- Previous customer service experience, preferably in a trade or service-oriented environment.
- Strong organizational skills and the ability to multitask effectively.
- Excellent communication skills, both written and verbal.
- Basic understanding of plumbing terminology is a plus (we’ll train you if not).
- A positive attitude, strong work ethic, and a genuine interest in helping others.

**Benefits and perks**
- Be part of a respected, local team that values each team member’s contributions.
- Opportunities for growth and skill development within the trades industry.
- Competitive salary and benefits package.
- Team events and Team Culture - Be part of a down to earth, social and passionate team who strive for excellence. We are a friendly team with regular social gatherings (attendance is optional).

If this sounds like you get in touch today, a cover letter outlining your relevant experience will be appreciated.

No VA's or agencies please this is an **in-house, office based role**

Pay: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance

Work Location: In person

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