Platform Team Leader

**Platform Team Leader - Identity**

**The Role**: We are seeking a Platform Team Leader - Identity to provide operational leadership to our Identity Team. This role is crucial for managing team performance and overseeing the delivery of day-to-day technology projects, maintenance, and support. You will ensure the reliable operation, monitoring, and enhancement of our Identity and Access Management (IAM) environments across on-premise and hybrid cloud resources.

**Your New Team**: You will lead our dedicated Identity Team within Technical Infrastructure. This team is pivotal in maintaining, monitoring, and enhancing our Identity and Access Management (IAM) environments. We ensure the performance and reliability of these critical systems across both on-premise and hybrid cloud resources, directly supporting Auto & General's business operations and safeguarding our digital landscape.

**Key Responsibilities**:

- Provide input into the Infrastructure Department strategy and lead the tactical execution of operational plans and day-to-day services.
- Lead and manage the Identity Team's performance, productivity, and quality in line with company objectives.
- Coordinate the allocation and monitor the quality and closure of escalated incidents, requests, and projects.
- Manage incident and technology change communications effectively to the Service Delivery Team.
- Serve as the primary technical escalation point and internal technical reference for IAM matters.
- Own the development and maintenance of the IAM knowledge base, operational procedures, and processes.
- Embed agreed procedures for Infrastructure Change Management, Escalation, Incident, and Problem Management.
- Ensure technical queries are escalated to Management according to established procedures.
- Provide an effective interface between internal Technology Teams and service providers.
- Maintain awareness, understanding, and compliance with Company policies and procedures.
- Participate in Disaster Recovery exercises and ensure appropriate resource allocation.
- Deliver team capability and capacity, proactively managing and developing talent.
- Maximise service delivery through effective resource coordination and capacity planning.
- Fully implement the Company's risk management, governance, compliance, and accountability systems.

**Qualifications & Experience**:

- 5-10 years of relevant technical experience or a minimum of 3 years in a Team Leader role within a similar organisational environment.
- Excellent communication skills, with the ability to accurately articulate technical incidents and their business impact.
- Well-developed troubleshooting and problem-solving skills, maintaining a strong customer focus and remaining calm under pressure.
- Demonstrated ability to lead, coach, and develop a small technical team.
- Proven experience in developing, documenting, implementing, and continually evolving operating policies, processes, and procedures.
- Solid practical experience with centralised IAM solutions such as Okta, Ping ID, and Entra ID.
- Proficiency with directory services, including Active Directory or similar.
- Expertise in multi-factor authentication (MFA) systems, including knowledge of passwordless authentication services.
- Comprehensive understanding of IAM standards and protocols, including SAML, OAuth, WS-FED, OpenID Connect, Kerberos, and SCIM.
- Proficiency in scripting and automation tools, such as PowerShell, Python, and Bash.
- Competence in technical writing and the ability to translate technical details into business-friendly language.
- Experience in training and mentoring IAM administrators on best practices and large-scale IAM projects.

**Highly Preferred**:

- Experience as a key technical resource on an IAM platform integrated with multiple systems of record.
- Previous leadership experience within an IAM team in the Financial Services sector.
- Experience with IAM solutions during mergers, acquisitions, or demergers.
- Industry-recognised IAM technical certifications (e.g., Okta Certified Professional, Okta Certified Administrator).

**Our Perks**: Location - Toowong. Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces, and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants, and other amenities.
- Hybrid Work: Work from home 2 days a week, with our office located in Toowong.
- Extra Leave: Paid 'ME' day, a paid volunteer day, and the option to purchase additional leave.
- Development Opportunities: Access to internal programmes and online courses.
- Employee Discounts: Discounts on Budget Direct insurance products.
- Reward and Recognition: Celebrate high performance with recognition,