B2b Product Owner

**B2B Product Owner**
- ** Permanent full-time opportunity**:

- ** Located in our North Sydney head office**:

- ** Join Pacific National’s strategy to transform the rail industry**

**About us**

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

Pacific National is modernising its B2B platforms and services to help our customers reliably move freight at scale by ensuring we are easy to do business with, simple to use and all interactions are seamless. A Product Owner is required to cement the vision and provide direction to the project team to ensure that this vision is realised.

The B2B Product Owner is responsible for defining and prioritising the features and functionality of the B2B product. This role works closely with cross-functional teams such as sales, marketing, operations, and other stakeholders to ensure the product meets the needs of the customer and drives business growth. The Product Owner works across all the stakeholder groups and acts as the ‘voice’ of our customers and our business.

Key accountabilities include:

- Define and maintain a product roadmap that aligns with our overall business strategy
- Define the product vision and goals
- Communicate effectively with both technical and non-technical stakeholders
- Analyse product performance and customer feedback to drive continuous improvement and innovation
- Work with the PN business and project team to solve customers issues in a timely manner
- Conduct market research and competitive analysis to identify customer needs and market trends
- Ensure the products delivered meets the needs of our business and customers
- Work with development and design teams to ensure the product meets technical requirements and has a user-friendly interface

**About you**

As a passionate customer service professional, you will have experience in a customer focused role and the ability to think outside the box and be able to provide strategic direction. You will have excellent communication skills and the ability to work with stakeholders, team members, and customers to manage expectations, communicate technical information in non-technical language, and collaborate effectively. Experience in B2B Product Management or experience in a related field is desirable.

**Experience, skills, and knowledge to be successful in this role**:

- 5 years plus experience working in a customer service role within freight and logistics
- Strong understanding of the target market and customer segments
- Understanding of Agile methodologies and product development processes
- Project management skills with the ability to prioritise and manage multiple initiatives

**The benefits**

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

- Industry leading programs focussed on your growth and career development
- Paid parental leave up to 12 weeks for primary carers after 12 months service
- Opportunity to purchase additional annual leave
- A focus on your mental health and wellbeing through our PeerConnect program
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
- Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
- Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more.

We are proud to be a WORK180 E