Product Owner

**Position Description**

**Part A**:General Position Information**

**Position Title**

**Platform** Owner**, Servicing**

**Department**

**Location**

Technology

177 Pacific Highway, North Sydney

**Reports To**

**Direct Reports**

Head of Automation & Servicing Technology OR Head of Sales & Originations Technology

None

**Internal **Stakeholders**
- Technology Heads
- Line of Business Department Head’s
- Squads (teams)
- Customer Experience

**External Contacts**
- Delivery partners
- Vendors
- Industry working groups
- Customers

**Position Summary**

The **Platform** Owner (**Servicing)** **focuses on** **stability and uplift of the platform, managing incidents and issues from multiple stakeholders** **while co-ordinating with our external partner to ensure optimal experience for customers and mínimal disruption. They** **partner with other technology functions and line-of-business leaders to define and deliver technology products, and manage continuous flow of workstreams across Pepper.

The success of this role depends on high levels of prioritisation and planning, collaboration, negotiation and communication with all stakeholders from Business leaders, Subject Matter Experts, Technology Leaders (Heads of X), Customer Experience and Operations.

The **Platform** **Owner** **optimises the value flow of** **their delivery stream, defining the vision with product metrics where applicable, determining what is value in line with the scope per release. In addition, the **Platform** **Owner** maintains an up-to-date prioritised product backlog / Kanban queue and is accountable for iteration / release planning.

One of the largest challenges is to balance inward-facing and outward-facing product needs, as well as tactical versus strategic work priorities coming from various key stakeholders.

The **Platform** Owner **also** **focuses on the culture of relentlessly questioning the essence and the value of any product change to separate “wants” from “needs”, and aims for consensus amongst stakeholders for the benefit of Pepper customers.
- More specifically, the PO_’_s function in Servicing _will_ involve _an _initial 6 months involving stabilising and uplifting the existing platform, plus discovery process / analysis of core system replacement options taking into account future business needs + future technology needs. Beyond_ the first_ 6 months, depending on solution identified, _the focus will be on _guiding the team in migrating to a new platform, or building the new platform itself._

**Company **Commitment**
- It is expected that _**_Platform _**_Owner_** **_will reflect the values of the organisation in all dealings with both internal and external stakeholders whilst striving towards best practice in the areas of products, services and staff development and safety._
- In keeping with Pepper’s reputation, it is expected that behaviours conducive to positive relationships, treating the customer fairly, team work, meeting or exceeding professional and regulatory standards, and OH&S are displayed at all times. Willingness to _**_respond flexibly to various demands_**_ and adapt to an ever changing environment in a positive fashion is paramount._

**Part B**: Position **Details**

**Job Function**

***
**% of Total** **Job**

***
**Tasks or responsibilities**

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**Performance Measures**

Leadership

**15%**
- Proactively build relationships with Heads of the other Technology teams
- Enable** **stability and uplift of the platform, managing incidents and issues from multiple stakeholders
- Co-ordinating with external partners to ensure optimal experience for customers and mínimal disruption
- Support staff to design, build, implement and support technology solutions
- Align Technology strategy with business objectives and strategy
- Understand enterprise assets and products and Pepper’s risk profile (acceptable risk of those assets).
- Collaborate with the Risk department to translate policies and procedures into optimal technology solutions.
- Maintain a deep understanding of the ecosystems that surround Pepper’s lines of business.
- As measured by team results, plus individual and group goals as per development objectives

Product Strategy

**15%**
- Initiate strategic foundations that will deploy defined products through their lifecycle.
- Maintain your knowledge of Technology Products and their market trends.
- Maintain financial industry awareness and track emerging technologies
- Keep abreast with Agile / Scrum best practices and new trends
- Continually be reviewing options to improve our product offerings
- Find the appropriate balance between in-house skills and a vendor model for staff augmentation to implement fit for purpose products
- Influence through great storytelling. Allow for personal experiences and user experience as the underpinnings for how and why Technology can deliver benefits to Pepper
- Ability to unlock and increase the value of our strategic relationshi