Account Executive

4 days ago

Docklands, Australia Mercer Full time

We are seeking a talented individual to join our **HONAN Strata**team at **Marsh**. This role will be based in **Melbourne office**. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will be responsible for contributing to business growth objectives of **Honan Insurance Group** by development of new business and retention of existing business, specifically in nominated accounts within the Strata team. While servicing a portfolio of accounts as allocated by the Client Manager or other senior manager within the function, ensuring high quality customer service while coordinating, managing, and developing Client Executives, Service Executives and Administrative staff.

**We will count on you to**:

- ** Collaborate and Partner for Client Value**: Manage long-term relationships with key clients, implement renewal and broking strategies, and investigate new business opportunities.
- ** Inspire with Operational Excellence**: Ensure high-quality client service, manage client expectations, and oversee the training and development of team members.
- ** Satisfy and Reach with New Technologies**: Ensure compliance with relevant legislation, manage documentation, and maintain technical knowledge across multiple product lines.
- ** Share Knowledge through Data and Analytics**: Input client information into business systems, gather data for renewals, and monitor service delivery across quoting, renewals, and claims.

**What you need to have**:

- ** Tier 1 OR Tier 2 qualifications (essential)**:

- ** 2+ years of insurance industry experience**:

- Broad knowledge of customer service standards
- Technical Insurance/Broking skills in accordance with RG 146 requirements

**What makes you stand out**:

- Ability to develop and maintain meaningful working relationships at all levels
- Thorough technical knowledge of relevant lines of insurance and associated legislation
- Strong organizational and communication skills, both written and verbal
- Ability to identify and develop new business opportunities
- Developing coaching and mentoring skills

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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