Desktop Assessing Team Leader

2 weeks ago

Matraville, Australia Claim Central Full time

**Join an innovative company and work with cutting-edge technology**:

- ** Access career advancement pathways and industry-specific training**:

- ** Enjoy benefits like initiatives like Volunteering/Mental Health leave, fitness discounts, flexible working arrangements & more**

**Working at Claim Central**
We understand that vital to any organisation are its people. That is why we pride ourselves in creating a happy, healthy workplace. We are strong believers of continuous improvement; we invest in both our processes and our team members to achieve excellence in our delivery of services. We attract like-minded individuals that share our values and can be part of the exciting journey here at Claim Central Consolidated.
- Flexible work arrangements - tailored to your needs within operational requirements.
- Employee Assistance Program - confidential counselling service for you and your immediate family members.
- Volunteering Leave - paid day to give back to a charity of your choice.
- Wherefit discounts platform - discounts on gyms and studios, activewear, healthy meals, self-care, equipment, and tech.
- Mental Health Leave - paid day in recognition of mental wellbeing.

**The Opportunity**
- Manage and oversee external contractor onboarding process from initial appointment through to finalisation of probation including initial onboarding training and continual improvement to meet quality and performance requirements
- Work with People and Advancement team to recruit, interview, select, hire, and employ an appropriate number of employees
- Manage and oversee new employee onboarding process from initial appointment through to finalisation of probation including initial onboarding training
- Developing team members through coaching, constructive feedback, counselling and recognitions
- Providing leadership support to the team and Assessing Operations Manager for escalated claims
- Provide advice and feedback on errors and/or omissions in relation to method, scope, cost of repair and/or report structure
- Build strong relationships with internal and external stakeholders including customers, clients, trades and staff

**Desired Skills & Experience**
- 5+ years’ experience in assessing experience
- 3+ years leading and managing a team (highly desirable)
- Proven results of team performance
- Ability to understand skills gaps and remediate by coaching and mentoring
- High attention to detail
- Effective communication skills; both written and verbal
- Intermediate computer skills
- Works well in a team environment
- Proactive and committed
- Personable and approachable
- Strong organisation and time management capabilities
- Ability to travel when required.

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