Customer Service Coordinator

22 hours ago

Port Melbourne Victoria, Australia Blackbook Executive Full time $60,000 - $90,000 per year

The Company

Our client is a leading international freight forwarder, known for delivering seamless and tailored logistics solutions. With a strong presence in the market, they specialise in import and export operations, ensuring efficient, reliable, and customer-focused service every step of the way.

Key Responsibilities:

  • Managing and maintaining  customer/supplier inquiries via phone and email
  • Following up on internal enquiries and sending quotes
  • Keep customers informed on shipment status, tracking, potential delays, and solutions
  • Process bookings and ensure accurate data entry into logistics systems
  • Assist with customs documentation and compliance requirements
  • Proactively resolve customer concerns, ensuring high service standards are maintained

About You

  • Previous experience in a customer service role / internal sales within freight forwarding, transport, or logistics
  • Strong understanding of quotes and proficiency in Microsoft office programs
  • Ability to work collaboratively across teams to share information
  • Excellent communication and relationship management skills
  • High attention to detail with excellent organisational and problem solving skills
  • A proactive and service-driven mindset

What's On Offer?

This role offers excellent career development opportunities, based in Port Melbourne, along with a competitive salary package.

Should this opportunity be of interest to you please APPLY or contact Hannah Nellist at Blackbook Executive on if you would like to discuss further.

SCR-hannah-nellist

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