Cso Risk Capability Expert

5 days ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 94306
**Department**: AR Controls Office
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
We’re looking for a forward-thinking Risk Capability Analyst to support the uplift of non-financial risk (NFR) capabilities across Customer Service Operations (CSO). This newly created role is perfect for someone who brings together experience in data, technology, and innovation to deliver scalable solutions that align with ANZ and industry standards.
In this role, you’ll be instrumental in building the data infrastructure, tools, and insights that drive smarter, data-informed decision-making. Your work will directly contribute to the strategic uplift of NFR capability, supporting a culture of continuous improvement and risk maturity across the business.
**Role Location**: Melbourne VIC
**Role Type**: Permanent, Full time
What will your day look like?
**You will be responsible for**:
Analysing operational, behavioural, and risk-related data to identify gaps and opportunities in non-financial risk capabilities.
Developing dynamic, user-friendly reports and dashboards in Excel to guide and monitor risk capability uplift.
Leveraging AI technologies, data pipelines, and automation tools to deliver timely insights and improve initiative tracking.
Supporting the integration of cloud-based systems and internal platforms to enhance user experience and reporting efficiency.
Providing ongoing performance metrics that link learning outcomes with business performance and risk maturity.
Enabling data-driven decision-making for CSO leadership by delivering clear, actionable insights.
What will you bring?
**To be successful in this role, you’ll ideally have**:
Demonstrated experience in data analytics and reporting, ideally within a risk, compliance, operations, or learning context.
Advanced Excel skills including pivot tables, data modelling, and visualisation.
Familiarity with AI or automation technologies (e.g. machine learning tools, chatbots, workflow automation).
Experience using cloud-based analytics and insights platforms such as Power BI, Tableau, or Qualtrics.
Strong analytical skills with the ability to translate complex data into meaningful insights.
Experience managing initiatives or change.
Excellent communication and stakeholder engagement skills, with confidence presenting to senior leaders.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
02/06/2025, 11.59pm, (Melbourne Australia)

  • Capability Expert

    1 day ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 85721 **Department**: AR Customer Services Ops Financial Wellbeing Assis **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Capability...

  • Head of Risk Culture and Capability

    5 days ago

    Melbourne, Australia Hostplus Full time

    **Job no**: 7ND7G **Category**: Risk & Compliance **How will you make an impact?** The Head of Risk Culture and Capability will make an impact by embedding a strong risk culture, enhancing risk awareness and capability across the organisation, and supporting strategic alignment with Hostplus’ Risk Management Strategy. **The opportunity** Hostplus is...

  • Journey Expert

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 82752 **Department**: Product and Well Managed Cluster **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Journey Expert in our Home Loans...

  • Capability Specialist

    1 week ago

    Melbourne, Australia Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that...

  • Non-financial Risk Solution Expert

    1 week ago

    Melbourne, Australia ANZ Banking Group Full time

    About the role - We want to be the industry leader in how we manage Non-Financial Risk to keep our customers, employees and our business thriving. We’re on a mission to build a better, simpler bank, so we are transforming the way we manage Non-Financial Risk - The more complex our business, the more it makes sense to have a consistent way of managing...

  • Customer Onboarding Specialist

    3 weeks ago

    Melbourne, Australia LexisNexis Risk Solutions Full time

    ## .LexisNexis is a global leader in providing industry-leading legal content to professionals across various markets. Our cutting-edge information solutions uphold the law across borders as the world and technology evolve.**About the team:**An exciting opportunity has arisen to join us as the Pre & Post Sales/Customer Onboarding Specialist at LexisNexis...

  • Lead Generation Specialist

    5 days ago

    Melbourne, Australia Expert Telecommunications Full time

    Expert Telecommunications based just outside of the heart of Melbourne, one of Australia’s longest standing telecommunications providers. We have recently decided to expand our repertoire of specialities to widen our scope of capabilities. We are proud to announce that we can offer positions starting now, right here within our Preston office. **What is...

  • Business Assurance

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 98247 **Department**: AR Controls **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Business Assurance & Controls Expert - LMI sits within...

  • Client Services Officer

    3 weeks ago

    Melbourne, Australia Victorian Aboriginal Legal Service Full time

    Overview VALS is made up of Victoria’s most committed legal advocates, professionals and support staff who work to advance Aboriginal self-determination and the rights of Aboriginal and Torres Strait Islander peoples in Victoria of all ages. VALS is committed to diversity, equality and inclusion and celebrates a team of diverse Aboriginal and Torres...

  • Domain Expert, Associate

    4 weeks ago

    Melbourne, Victoria, Australia Dataminr, Inc Full time

    Cookie PreferencesOpt-Out of the Sale of Personal Informationretargeting/advertisingDomain Expert, Associate - Cyber Risk (12 Month Fixed-Term Weekend Shift) page is loaded## Domain Expert, Associate - Cyber Risk (12 Month Fixed-Term Weekend Shift)locations: Melbourne, AUtime type: Full timeposted on: Posted Todayjob requisition id: JR1868**See...