Capability Expert

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 85721
**Department**: AR Customer Services Ops Financial Wellbeing Assis
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Capability Expert in our Financial Wellbeing Assist team, you’ll play a key role in helping to improve the financial wellbeing of our customers. The Capability Expert is an expert in capability, learning and development process, policy and system governance. Partnering with business stakeholders, the capability community and Talent & Culture, the Capability Expert’s role is to advance Financial Wellbeing Assists (FWA) learning governance practices and support the maintenance and sustainment of quality core curriculum.
The Capability Expert also plays a key role in coordinating the capability framework for FWA, driving efficient and effective training delivery to uplift the FWA’s workforce.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: 833 Collins Street, Docklands VIC
What will your day look like?
**As a Capability Expert, you are accountable for**:
Designing, developing, and executing leading learning governance practices, to ensure FWA staff meet these high standards and there is a strong positive culture surrounding regulatory-related learning.
Working with Capability Expert peers to support ongoing maintenance and sustainment of quality core curriculum and flagship strategic programs.
Development and delivery of learning reporting, creating transparency, and driving continuous improvement. leader accountability.
Supporting the design and delivery of capability related process optimisation changes, enhancements and/or process transformation.
Uplift, manage, and monitor compliance with the CSO Training Governance Framework and Capability Management Model across FWA.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Personal effectiveness and project management, coordination, learning reporting and continuous improvement capability.
Experience or understanding of learning need analysis, human centred design, developing and embedding learning.
Relationship Management - building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
Coaching - A passion for leading, coaching and growing people selflessly through effective dialogue, enquiry, goal setting, and
Communication - facilitation, storytelling, written and oral communication skills.
Leading and/or supporting a team.
Data driven decision making - using multiple sources of data and information to help contextualise and determine priorities.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
12/02/2025, 11.59pm, (Melbourne Australia)

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