Operations Manager

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

Based in Chullora, reporting to the Territory Manager, the Operations Manager (known internally as Facility Manager) is responsible for managing and monitoring facility operations for the delivery, processing and collection of parcel and mail products.

**What you’ll deliver with us**

For you, it means you'll do great work, learn from the best and develop a career within a robust and empowering environment. You will be well supported to achieve your strategic objectives to help drive the performance of the facility.

**You’ll also**
- Work with a contractor fleet of up to 280 vans to deliver an average of 40,000 parcels a day to a large catchment of the Sydney basin, from two despatch locations
- Manage a team of 7 direct reports and work with a corporate team of 126 team members & 82 vans to perform customer collections from an extensive client base
- Ensure safe, timely service standards and compliance obligations are met, whilst driving effective cost management, business efficiencies, operational innovation, and network improvement
- Oversee the delivery, processing and collection operations for your facility to achieve service standards and Community Service Obligations (CSO)
- Lead activities for the achievement of short and long-term business objectives whilst meeting legal and legislative compliance
- Manage facility budgets to meet financial operating plans, identify work synergies and realise specific cost savings and improvements within the facility
- Engage, influence and secure active support from all key stakeholders to deliver business outcomes, including other facility managers, employee, union reps, contractors, government and community
- Establish a safety leadership culture and manage all safety activities within the facility and ensure our people return home safely each day
- Coach and develop your team, and provide advice and support in the management of HR issues and implementation of the group’s HR policies

**About you**

You lead by example and demonstrate the ability to engage and influence your team and peers. You are skilled at identifying and reducing risk and implementing effective changes to achieve the best commercial outcomes. You will also have:

- Significant operational leadership experience in a large, complex organisation with fluctuating seasonal cycles
- The ability to make quick decisions and remain calm in high-pressure situations
- Strong business acumen and a high level of understanding on financial management and strategy to grow profitable revenue and market share
- Demonstrable negotiation skills regarding industrial relation conflicts and unions, as well as strong experience in dealing with workplace relations
- Previous experience in driving and implementing cultural change initiatives

**You’ll also have**
- Significant knowledge of Australia Post network, interfaces dependencies and customer insights
- Experience within logistics / transport and exposure to a unionised environment is essential
- Excellent Knowledge of CoR and fatigue management
- Project and change management methodologies and processes

**How we’ll deliver for you**
- Collaborative team environment
- Work for an iconic and leading logistics company
- Strong Career development

**We’re delivering together**

Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that here.

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short video.

**One last thing