Drop Ship Operations Specialist

5 hours ago

Chullora, Australia Fantastic Furniture Full time

**Join the Fantastic Furniture Team as a Drop Ship Operations Specialist**

At Fantastic Furniture, we know that our people are our greatest asset. As one of Australia's leading furniture retailers, we pride ourselves on fostering a fun, authentic, and passionate workplace where innovation thrives, and collaboration is key. Expect dress-up days, exciting learning opportunities, and a supportive team that genuinely cares about making a difference.

**About the Role**

As a **Drop Ship Operations Specialist**, you'll play a crucial role in supporting the day-to-day operations of our **Dropship Programme**. From managing vendor performance and onboarding to refining operational policies and driving continuous improvement strategies, your work will help deliver seamless customer experiences and support the growth of our dropship business.

**What You'll Be Doing**
- **Vendor & Service Provider Management**:
- Monitor carrier and service provider performance, ensuring compliance with Fantastic Furniture standards.
- Manage vendor onboarding processes to ensure smooth integration.
- **Operational Excellence**:
- Ensure daily Drop Ship orders are processed accurately, resolving exceptions with internal (IT, Finance) and external stakeholders.
- Work closely with internal teams to refine delivery cost models, optimizing fees for customers.
- Maintain and update programme documentation, policies, and guidelines.
- **Reporting & Analysis**:
- Generate weekly, monthly, and ad hoc reports to monitor performance.
- Analyze operational performance and identify opportunities for improvement.
- **Technology & Integration Support**:
- Monitor IT platform performance and work with stakeholders to resolve issues promptly.
- **Strategic Contributions**:
- Collaborate with the Drop Ship Operations and Transport Manager on continuous improvement strategies.
- Participate in Dropshiprelated projects as a key contributor to ongoing growth initiatives.

**What We're Looking For**- 2+ years' experience in a similar role (experience with platforms like Shippit, Commerce Hub, or Aftership is a plus).
- Strong understanding of eCommerce platforms, inventory management, or logistics systems.
- Tertiary qualifications in Business, Commerce, Information Systems, or equivalent experience.
- **Technical Skills**:
- Advanced Microsoft Excel skills, including data analysis.
- Proficiency with Microsoft Office Suite.
- **Traits & Attributes**:
- Excellent attention to detail and problem-solving capabilities.
- Strong written and verbal communication skills.
- Customer-focused with a results-driven mindset.
- Strong time management skills and the ability to meet deadlines.

**In Return, We Offer**
- A dynamic, inclusive workplace that values innovation and creativity.
- Opportunities for personal and professional growth.
- A team that celebrates your achievements and supports your development.
- The chance to make a meaningful impact on our business and community.

If you're ready to take your career to the next level and be part of Australia's favorite furniture retailer, we'd love to hear from you.

Let's create something Fantastic together

  • Specialist - Logistics

    2 weeks ago

    Chullora, Australia Bridgestone Mining Solutions Australia Full time

    **Our mission**: Serving Society with Superior Quality We are seeking a Supply Chain or Logistics Specialist to join our team in our Head Office at Chullora, Sydney to support our operations across Australia. The Opportunity - Manage the end to end supply chain to maintain an efficient business - Work closely with suppliers to identify issues, manage risk...

  • Warehouse Operator

    2 weeks ago

    Chullora, Australia EWE Group Full time

    **Background**: Due to the rapid growth, we've expanded our operations in Sydney and are now seeking an enthusiastic Warehouse Operator to join our team Chullora. Reporting to the Warehouse Manager this position will assist the existing team in the day to day operation to ensure efficient processing of parcels whilst complying with WH&S...

  • Customer Service Officer

    2 weeks ago

    Chullora, Australia Kennedy Reid Full time

    Chullora Location - parking onsite and close to public transport - Temp to permanent opportunity - Join a global brand and a household name! **The Company** Our client is a global brand and a household name! They are a well-established organization and are coming into their busiest period. They are actively seeking Warranty and Customer Service Specialists...

  • Forklift Drivers

    1 week ago

    Chullora, Australia Drake International Full time

    Our client is Australia's largest privately owned logistics and supply chain company in the Asia Pacific region, based at their Chullora transport yard. They are seeking experienced transport forklifts to join their team on day shift, working Monday to Friday. **The role**: - You will be required to load and unload trucks & containers within a fast-paced...

  • Road Operations Leader

    6 days ago

    Chullora, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Delivery Driver

    1 week ago

    Chullora, Australia PFD Food Services Full time

    **Based in Chullora**: - **Full-time position**: - **Excellent pay rate + ongoing training and development** PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are Australia’s largest family operated Foodservice company with over 800...

  • Trade Operations and Remarketing Officer

    6 days ago

    Chullora, Australia Volkswagen Financial Services Australia Full time

    **Trade Operations and Remarketing Officer**: **Job Details** **About Us** Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside...

  • Trade Operations and Remarketing Officer

    6 days ago

    Chullora, Australia VW Finance Full time

    **About Us** Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does...

  • Specialist - HR and Governance

    2 weeks ago

    Chullora, Australia Bridgestone Mining Solutions Australia Full time

    **Our mission**: Serving Society with Superior Quality We are seeking an HR Business Partner/HR Generalist to join our team in our Head Office at Chullora, Sydney to support our operations across Australia. The Opportunity - Provide tactical and strategic consulting on people and organisation development strategies in support of the business objectives -...