Guest Service Agent

2 weeks ago

Chatswood, Australia Silkari Hotels Pty Ltd Full time

Silkari Suites at Chatswood is located in the heart of Chatswood’s shopping and entertainment precinct offering a variety of studio, one and two-bedroom apartments.

We are looking for a customer-focused Guest Service Agent to assist in the day-to-day operations of our Front Office team.

**Duties and responsibilities**:

- Check-in and check-out guests,
- Answer incoming calls and attend to guest queries,
- Enter data into the system and balance it at the end of each shift,
- Issue room keys to guests and ensures procedures are followed in relation to guest confidentiality,
- Provide friendly, personalised customer service at all times,
- recommend restaurants and places of interest according to guests' needs,
- ensure the smooth running of the reception desk,
- Other varied hotel administration tasks,
- Maintain a high quality of work in a busy environment,
- Work collaboratively with the front office team in the day-to-day running of the hotel.

**Skills and Experience**:
As an integral part of delivering exceptional customer service you will need to possess:

- Proven passion for customer service,
- High attention to detail, self-motivated, task and results-driven, and able to work in a team environment, as well as independently,
- Outstanding written & verbal communication skills,
- The ability to multi-task as well as work under pressure,
- A strong work ethic, energetic, a quick learner, and excellent personal presentation,
- Availability to work on a 7-day rotating roster.

If you feel you possess these qualities and would like to be part of our dynamic team we want to hear from you

Only applicants with unrestricted right to work in Australia will be considered for this position.

**Salary**: $21.15 - $30.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- Rotating roster

Supplemental pay types:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

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