Client Support Agent

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

This role is aligned to **Sentral**, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

**About the role**:
Are you someone who loves technology, enjoys learning new systems, and thrives on helping others? We are looking for friendly, curious, and tech-savvy **Client Support Agent** to join our growing team.

You’ll be the first point of contact for our customers—principals, teachers, school staff, and parents, providing thoughtful support and practical solutions for both technical and general software enquiries.

**What You’ll Be Doing**:

- Assist users with both general and technical queries, sometimes involving log file analysis or troubleshooting more complex issues;
- Build lasting relationships with clients, enhancing their experience with our products;
- Collaborate with Senior Support Agents to escalate and resolve priority issues;
- Maintain high customer satisfaction by aiming for first-contact resolution and timely responses;
- Work with internal teams to promote knowledge sharing, continuous improvement, and great support practices;
- Identify opportunities to contribute to internal knowledge bases and self-help resources.

**About you**:
With a wide range of career growth opportunities within Sentral, we are looking for individuals who want to make an impact on both the business and our customers through outstanding customer service and sharing the insights these customers provide.

**You will bring**:

- At least 2+ years’ experience in a customer service or software support role;
- A passion for technology and a natural curiosity to learn and grow;
- Excellent communication skills—written, verbal, and interpersonal;
- Strong problem-solving skills with the ability to manage and prioritise multiple issues at once;
- A customer-first mindset with a focus on delivering solutions and great service;
- A collaborative team player who loves contributing to shared goals and improvement;
- Experience in the Education sector is a big plus.

**Please note that you must have**
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check

**Salary**:

- The salary range for this role is $70, 000 - $75, 000 base + superannuation

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**Our benefits**:
**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources** we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program** that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **18 weeks paid parental leave** for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days**, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs** such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of Service** each year to volunte