Claims Fraud Coordinator

1 week ago

North Sydney, Australia Zurich Insurance Full time

The Opportunity- Do you enjoy working as part of a friendly team in a fast-paced culture? Are you experienced in Claims Investigations? If you have answered yes to these questions, this could be the role for you
- We have an exciting opportunity for a Claims Fraud Coordinator to play a key role in the delivery and execution of an anti-fraud function which has the task of identifying and investigating potentially fraudulent insurance claims.- The Role- We have an exciting opportunity for an Investigations Coordinator to play a key role in the delivery and execution of an anti-fraud function which has the task of identifying and investigating potentially fraudulent insurance claims.Reporting to the National Recoveries & Investigations Manager, you will be responsible for managing and developing relationships with key business partners, clients and brokers, and industry groups, with a focus on building a strong industry presence for Zurich and the General Insurance claims team.- Additionally, you will be required to provide customers and intermediaries with an exemplary level of claims service and claims technical management consistent with Zurich Australia’s claims value proposition.- The position has a focus on triaging new fraud referrals and determining their suitability for ongoing investigation, as well as managing a caseload of fraud investigations, up to and including high complexity and high quantum cases.- Additionally, you would participate in regular caseload meetings with the Senior Manager and Special Investigations Unit to brief them on the status of your Investigations and present your recommended strategies and current status for feedback, and also assist the Investigations Manager to analyse data relating to fraud detection within the portfolio of claims.- Your Experience-
- You will have experience in the insurance industry as well as a minimum of 2 years’ experience in an investigations capacity
- Articulate with high level of attention to detail
- Ability to display excellent level of writing communication

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