Reservation Supervisor

1 week ago

Sydney, Australia 25hours Hotels Full time

**Company Description**
The 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience.

The hotel has 109 rooms on six floors and will feature event and meeting areas, an iconic London restaurant, The Palomar, a coffee house featuring the popular Baker Bleu pastries, a cozy cocktail and wine bar and **rooftop bar Monica** with city skyline views. The ground floor outlets are in collaboration with award-winning London-based creative hospitality studio, Studio Paskin. A new era awaits at the 25hours Hotel The Olympia which will shape and transform Paddington, welcoming a vibrant and diverse team, bringing its vision to life.

**COME AS YOU ARE & SHOW US YOUR VISION **

As **Reservation Supervisor**, you are the first point of contact in a guest’s journey - ensuring a smooth, personalised, and efficient booking experience. You’ll lead by example, support your team, and keep operations running like clockwork. Whether it’s managing room inventory, responding to special requests, or maximising revenue, you’ll bring a mix of service flair and operational know-how to the role.
**Job Description** This is your daily contribution to an exceptional guest experience**
- Supervise the daily operations of the reservations team, ensuring prompt, accurate, and friendly service.
- Support the team with training, coaching, and daily task management.
- Monitor room availability, track pick-up pace, and help optimise occupancy through smart inventory control.
- Ensure special requests and VIP bookings are handled with care and attention.
- Collaborate closely with Front Office, Revenue, and Sales to align on availability, rates, and guest needs.
- Generate and review reservation reports, helping to identify trends or opportunities.
- Assist with group bookings and liaise with travel agents, partners, and corporate clients.
- Resolve guest issues or complaints related to reservations in a professional and timely manner.
- Keep reservation systems and guest data accurate, up-to-date, and GDPR compliant.

**Qualifications** We’re looking for someone who brings both technical skill and creative spark**:

- You have previous experience in hotel reservations or front office, ideally in a supervisory or senior agent role.
- You’re confident with reservation systems (PMS/CRS knowledge is a big plus).
- You’re organised, reliable, and thrive on staying ahead of the curve.
- You communicate clearly and professionally - whether with guests, your team, or other departments.
- You’re a natural at balancing service with efficiency and accuracy.
- You bring a calm, solutions-oriented approach, even during busy times.
- You enjoy supporting a team and leading by example.

**Additional Information** What’s in it for you**
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- A competitive package and plenty of opportunity for development.

**You ready? You wanna join our 25hours Tribe?

  • Reservations Supervisor

    3 days ago

    Sydney, Australia Selina Full time

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What the role is** As the Reservations Supervisor you will...

  • Reservations Services Supervisor

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are first class entertainment destinations that offer visitors a diverse selection of award-winning restaurants, the coolest selection of bars, luxurious...

  • Reservations & Group Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia W Hotels Full time

    W Hotels Sydney, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Reservations & Group Supervisor role at W HotelsW Hotels Sydney, New South Wales, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Reservations & Group Supervisor role at W HotelsGet AI-powered advice on this job and more exclusive...

  • Reservations & Group Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia W Hotels Full time

    W Hotels Sydney, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Reservations & Group Supervisor role at W HotelsW Hotels Sydney, New South Wales, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Reservations & Group Supervisor role at W HotelsGet AI-powered advice on this job and more exclusive...

  • Reservations Services Supervisor

    17 hours ago

    Sydney, Australia Total Resource Solutions Full time

    **Reservations Services Supervisor - Hospitality** Our hospitality, central Sydney based client are looking for a Reservations Services Supervisor to join them to work various sift patterns for a 7 day a week, 9am-10pm contact center operation, to supervise teams of 10. - Supervise Reservations Service Agents. Including but not limited to 80% of team...

  • Reservations Supervisor

    3 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Hotel Reservations SupervisorPermanent full time positionJoin the Reservations Team located at the prestigious Stamford Plaza Hotel AdelaideAbout Stamford Hotels and ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.The hotel portfolio consists of nearly 1800 rooms...

  • Group Reservations Supervisor

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23081874 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...

  • Reservations & Group Supervisor

    18 hours ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25126755 **Job Category**Reservations **Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s...

  • Restaurant & Reservations Host Supervisor

    1 week ago

    Sydney, Australia The Meat and Wine Co Full time

    Established in 2000, The Meat & Wine Co prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a full service, casual fine dining steakhouse that specialises in dry-aging steaks and has an impressive wine selection. Our **Circular Quay** restaurant is looking for an experienced Supervisor to lead the Guest...

  • Restaurant & Reservations Host Supervisor

    7 days ago

    Sydney, Australia The Meat and Wine Co Full time

    Established in 2000, The Meat & Wine Co prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a full service, casual fine dining steakhouse that specialises in dry-aging steaks and has an impressive wine selection. Our **Castlereagh Sydney** restaurant is looking for an experienced Supervisor to lead the...