Groups Reservations Supervisor

Groups Reservations Supervisor - Rydges Sydney Central

Rydges Sydney Central, 28 Albion Street, Surry Hills, New South Wales, Australia

Rydges Sydney Central is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.

About the Role

As Groups Reservations Supervisor, you’ll manage all group accommodation bookings from enquiry to final account, ensuring smooth coordination and exceptional service. Using Opera Cloud and Ivvy, you’ll process reservations, amendments, and cancellations promptly, while maintaining clear communication with guests, agents, and corporate clients. You’ll liaise with hotel departments on group requirements, assist with large check-ins, and handle complaints professionally. Your expertise in room types, rates, and packages will help you upsell where possible. This role is perfect for someone who thrives in a fast-paced environment and can think on their feet.

Skills & Experience

- Proven experience in hotel reservations or a similar front office role.

- Strong knowledge of hotel systems such as Opera and iVvy.

- Proficient in Opera Cloud and Ivvy reservation systems

- Strong communication skills, both written and verbal

- Ability to problem-solve and make quick decisions under pressure

- Experience managing group bookings from contract to final account

- Skilled in processing reservations, amendments, and cancellations promptly

- Excellent coordination with multiple hotel departments for group requirements

- Knowledge of room types, rates, and packages with ability to upsell

- Ability to handle guest complaints professionally and assist in resolutions

- Strong organisational skills with attention to detail and deadlines

- Previous experience in reservations or hospitality operations preferred

- Incredible team member discounts from your first day on-the-job.

- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

- Awesome winter and summer savings and discounts at Thredbo.

- Rapidcareer growth opportunities through our EVT network.

- Local community involvement, volunteering and charitable giving.

- Australia and NZ’s largest and most diverse experiences company

Join Rydges Sydney Central and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Rydges Sydney Central, 28 Albion Street, Surry Hills, New South Wales, Australia

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