Customer Insights Analyst

1 week ago

Sydney, Australia Allianz Australia Full time

**About The Role**
- Partnering with stakeholders to formulate and document business requirements for new analysis.
- Reporting and communicating customer insights.
- Acting as a central reference and information source of stakeholders, providing information and guidance in interpreting data for decision making.
- Investigating and analysing business processes and work practises, and their impact on the customer and business outcomes by identifying inefficiencies and recommending optimal business practises and systems functionality.
- Using data and modelling techniques to identify root causes of issues and uncover opportunities for future state system design.

**About You**
- Experience in conducting complex data analysis utilising analytical software tools and techniques. Experience with SQL is essential.
- Experience with dashboarding tools e.g., Power BI, Tableau or MicroStrategy
- Translation of data analysis into insight.
- Proven ability to translate and articulate business needs into data analysis plans.
- Ability to interpret and analyse complex information, extract meaningful insights and evaluation options.
- Ability to navigate complexity and ambiguity and provide pragmatic solutions to meet stakeholder expectations.
- Excellent verbal and written communication skills.
- Ability to plan and prioritise effectively, organize tasks and manage competing demands.

**Benefits And Perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

TBC

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000

**Area of Expertise**:

- Data & Analytics

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 68035

**Position Cluster**:

- Non-Executive

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