Customer Insights Analyst

4 days ago

Sydney, Australia NSW Government -icare Full time

**Identify & deliver customer insights to stakeholders for icare Workers Comp**:

- **Fixed term, Full-time position, Sydney CBD**:

- **Hybrid working environment, salary from $120K + super + benefits**

**About the Role**

Working closely with the portfolio leads within the insights generation team to identify and deliver customer insights to stakeholders that are timely, actionable and that facilitate customer-centric decision-making, and drive improvements in customer experience.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Customer Insights Analyst you will:

- Identify, analyse and interpret trends, patterns and stories told through available customer data to support the development of insights that can inform change
- Work collaboratively with the broader Customer and Community Team teams to leverage information and insights across different business areas to help drive the strategy to deliver better customer outcomes and experiences
- Project manage and deliver new quantitative & qualitative customer research studies from understanding needs, to scoping requirements, through to data collection and reporting
- Proactively monitor CXM (Customer Experience Measurement) data / results particularly KPI performance to identify and communicate new trends and opportunities to improve performance
- Develop and evolve working practices and tools, to drive continuous improvement and increase the value of insights to stakeholders.

**Skills & Experience**
- Relevant tertiary education, or equivalent knowledge and skills acquired through extensive practical quantitative research experience.
- High level proficiency in Word, Excel and PowerPoint
- Experience with usage of research data analysis packages
- Strong experience in compiling and analysing customer data
- Proven track record of communicating customer findings to stakeholders
- Experience with Customer Feedback Software e.g. Qualtrics

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Marketing / Insights Analyst

    4 days ago

    Sydney, Australia Talent Insights Group Full time

    **Marketing / Insights Analyst ( SQL / Tableau / Teradata )** **Sydney (hybrid working)** **Retail** **$110k-125k package plus 5% bonus** **Marketing / Insights Analyst ( SQL / Tableau / Teradata ) **is required to join a household Retail Client in the heart of Sydney. This is an exciting opportunity to be a part of something huge: designing, building...

  • Pricing Analyst

    4 days ago

    Sydney, Australia Talent Insights Group Full time

    Work with team of talented professionals on a great brand - Flexible working in every sense - Be a part of the second highest performing team in the business **Pricing Analyst ( SQL / Excel )** **Sydney / Remote** **$100-110k base plus super** **Pricing Analyst ( SQL / Excel ) **is required to support the Prepaid Product & Pricing team of a well-known,...

  • Data Analyst

    4 days ago

    Sydney, Australia Talent Insights Group Full time

    Work with World Class Data Professionals - Competitive salary and bonus, flexi work - ASX10 Top 50 Company **Data Analyst (SQL / Tableau / GCP / Azure)** **Retail Company** **Sydney (hybrid remote working)** **$100-130k base plus 15% bonus and super** **Data Analyst (SQL / Tableau / GCP / Azure) **is required to join a modern, tech-driven Retail company...

  • Customer Insights Analyst

    3 days ago

    Sydney, Australia NSW icare Full time

    **About the Role** Contribute to the identification, research, analysis and recommendation of opportunities to deliver the best value proposition for our customers/employees/stakeholders. - Deep dive into customer experience analysis, trends and CSAT measurement - Permanent full-time role - 35 hours working week - Hybrid working environment, offering...

  • Pricing Analyst, Commercial

    4 days ago

    Sydney, Australia Talent Insights Group Full time

    Sydney hybrid working - Pricing function at the core of the business's value chain - Generous product discounts, flexi work **Pricing Analyst - Commercial Analytics** **Sydney (Hybrid)** **Retail / eCommerce** **$110k plus super** **Pricing Analyst - Commercial Analytics **is required to join a company that exist to inspire millions of people with new...

  • Customer Data Insights Analyst

    16 hours ago

    Sydney, Australia ING Group Full time

    Customer Data Insights Analyst ING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques. You'll be...

  • BI Analyst

    2 weeks ago

    Sydney, Australia Talent Insights Group Full time

    Flexi remote work - Make a difference to the lives of many Australians - Work in collaboration with the Data Science team **BI Analyst ( SQL / Tableau / Alteryx )** **Sydney / Remote (one day in office)** **$120-125k base plus 10% bonus and super** **BI Analyst ( SQL / Tableau / Alteryx ) **is required to join one of Australia’s largest diagnostic...

  • Insights Analyst

    4 days ago

    Sydney, New South Wales, Australia NexVenture Full time $60,000 - $120,000 per year

    Insights Analyst | Sydney (Hybrid – 3 Days in Office) E-commerce | 2–3 Years' Experience | SQL & Tableau | Maths/Stats Background PreferredWe're partnering with a leading e-commerce business to find anInsights Analystwho's ready to take the next step in their analytics career. This is a growth-focused role within a high-performing data team that's known...

  • Customer Insights

    3 days ago

    Sydney, Australia Mirvac Full time

    At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us. Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to...

  • Coolabah Data Analyst

    2 weeks ago

    Sydney, Australia Talent Insights Group Full time

    **Data Analyst ( Excel / R / Python )** **Financial / Investment** **Sydney** **$80-90k base plus bonus and super** **Data Analyst ( Excel / R / Python ) **is required to join a leading Investments firm in the heart of Sydney. If you’re an ambitious Data Analyst with meticulous attention to detail and a passion for all things finance, this could be...