IT Service Lead

5 days ago

Melbourne, Australia Melbourne Water Full time

**Job Number**:
979201

**Work type**:
Permanent Full Time

**Location**:
Melbourne - Docklands

**Categories**:
Information Technology

**Who we are**:
In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a yard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

**About the Role**:

- Involvement in the managed service provider and vendor operational governance.
- Development and compliance with standards and procedures including security patching, audit, risk actions.
- Project coordination of minor enhancements to IT Services.

For more information, refer to the attached Position Description

**About you**:

- Strong interpersonal, collaboration, facilitation and negotiation skills with business stakeholders and vendors and suppliers.
- Demonstrate a blend of business acumen, large-scale IT solutions know-how, governance knowledge and IT systems experience
- Excellent understanding of service management delivery methodology, frameworks, and best practice
- Possess strong communication skills, and an ability to explain complex technical issues in a simple, straightforward manner that business people can readily understand
- Experience in designing procedures and processes to improve business outcomes
- Understanding of emerging technologies to assist the organisation
- ITIL Foundation and a Tertiary qualification in technology or equivalent industry working experience

**Why join us**:
At Melbourne Water, we care deeply about water and the life it sustains.

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

**How to Apply**:
Closing date: Thursday 21st 2024 at 11:55pm AEST

**Advertised**:
11 Nov 2024 AUS Eastern Daylight Time

**Closing**:
21 Nov 2024 11:55 PM AUS Eastern Daylight Time

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