Customer Success Executive

**ABOUT ZENOBE**

Zenobē Energy was established to enable the transition to full zero carbon, non-polluting power and transport systems through the intelligent use of energy storage. The company has established itself as market leader in battery storage, with 225MW of operational and under construction grid-scale battery capacity and now is a leading firm in the financing and provision of turnkey solutions for electric vehicle fleets.

The company has been consistently innovative since its founding in 2017, with major industry firsts in software development, market access, financing and solution provision. It is backed by leading strategic energy storage investors and is uniquely positioned to meet customer demands with innovative solutions. Having raised multiple rounds of equity funding since inception, we are a rapidly growing company looking for talented hires to drive further growth.

Our Australia team has been established for 3 years and currently consists of a fast growing and high performing team who have been responsible for winning successful projects across the Australia/ New Zealand regions.

**THE OPPORTUNITY**

As Zenobe continues to scale up and bring on more clients, we are looking to bring on board a Customer Success Executive to be part of the Product team to ensure that our clients are receiving best in class customer support. This is an amazing opportunity to join a business experiencing rapid growth yet has already built a strong reputation in the industry.

The role of the Customer Success Executive is to develop & maintain a continuous feedback loop with our clients and ensure that the products and services they have been provided with meet their requirements.

**A TASTE OF THE DAY TO DAY**
- Onboard new clients and making sure the transition from Construction to Operations is as seamless as possible
- Maintain regular contact and take full ownership of customer account management, and be the main point of contact
- Promote Zenobe’s capabilities to make customers as successful as possible (improvements, updates, new initiatives, maintenance)
- Document meeting notes and ensure actions are followed up
- Respond to client requests in a timely manner
- Provide Portal training sessions, advice and constant support to all client queries
- Produce innovative and engaging guidance on the portal and how it can be used
- Liaise closely with internal teams including Product, Operations and Business Development to provide client feedback
- Create SLA reports for clients to measure our success
- Log client requests, feature requests, issues and bugs and follow up on resolutions
- Review and test new features before they go to clients.

**A BIT ABOUT YOU**

A job with Zenobē Energy means a job with the market leader in one of Australia’s most dynamic and fastest growing sectors, gaining exposure to diverse roles and highly experienced partners.

**Essential competencies**:

- Previous experience in an Account Management or customer success role
- A genuine passion in clean energy and our social and environmental mission
- Experience working with stakeholders at all levels
- Understands clients needs and puts them first
- Good relationship builder through active listening, building trust and acting with diplomacy
- Ability to understand and interpret large data sets
- Ability to turn “Tech Talk” into easy to understand language for our clients
- Always looking for ways to improve processes and bring best for client
- Confident in leading training sessions to clients
- Excellent written and verbal communication skills
- A natural problem solver - no matter how big or small
- Motivated, self-starter with strong organisational skills and a team player

**Desirable Skills, but not essential**:

- Experience in energy storage, renewables, and/or EV infrastructure
- Knowledge of the Australia and New Zealand energy and fleet transport landscapes
- Background working with SaaS products
- Previous experience using the Atlassian suite of products