Programme Coordinator

1 week ago

Melbourne, Australia Monarch Institute Full time

**Company Description**
At Monarch Institute, we're not just an educational group; we're a multi-award-winning powerhouse that's transforming online education with our innovative approach. As a leading Registered Training Organisation, we take pride in delivering exceptional customer service and supporting the personal growth of our students across Australia.

We offer over 50 online courses that students can access anytime, anywhere. Our students, mostly aged between 25 and 45, are often looking to change careers, seek promotions, or formalise their expertise with nationally recognised qualifications.

The Program Coordinator - Industry & Government Partnerships is responsible for the administration and program support for Monarch’s B2B learning programs with the Victoria Government, Institute of Public Accountants, and Industry partners. With responsibility for the day-to-day administration, scheduling, enrolment and completions, facilitator/mentor and stakeholder communications, and reporting.

Key Responsibilities will include:

- Coordinate business education and mentoring programs with government, associations, and industry partners
- Schedule and resource training sessions, match mentors to participants, and manage feedback
- Oversee enrolments, learner progression, completions, and certification across multiple programs
- Maintain and improve technology platforms (Salesforce CMS, Canvas LMS, web) and ensure accurate records
- Prepare regular and ad hoc reports on enrolments, attendance, revenue, and program outcomes

**Qualifications**
- Someone who genuinely enjoys a chat and builds rapport fast
- Warm, approachable, and a great listener
- Happy doing lots of calls (inbound + outbound) most of the day
- Strong customer service instincts
- Comfortable talking to our mentors (consultants) and the general public/small-business owners

**Additional Information**
- Monarch’s office is based in the Melbourne CBD but this is a remote based role
- Full time, 9am to 5.30am
- Working in the Partnerships Team, reporting to the Head of Partnerships

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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